Ward Clerk/Receptionist

Job summary

A hour full time post has arisen for a Ward Clerk/Receptionist working in the team at Diana Princess of Wales Hospital. This role will be either on reception areas or wards across the hospital site, depending on service post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward and outpatient areas across the holders will be required to assist patients and visitors using a variety of communication post holder will be responsible for attending and outcoming outpatient attendances, and admitting and discharging patients in a ward setting in a timely manner, ensuring any relevant post admission information is sent to the relevant person(s).It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Main duties of the job

Working as part of a team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.

The post holder will be responsible for attending/outcoming outpatient attendances, admitting, transferring and discharging ward patients, on the Trust's electronic system, ensuring patient demographic details are checked and updated accordingly.

To liaise with clinical teams to ensure all appropriate documentation within the patients' pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients' Health Record folders are requested timely.

About us

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £ billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

oGood level of General Education

Desirable

oNVQ2 in Administration or willingness to work towards NVQ Level 2

Occupational Experience

Essential

oPrevious experience of working in a customer services environment

Desirable

oTime Management Skills or experience of working with a busy/demanding environment oExperience of working with the general public oExperience of scheduling/co-ordinating activities and/or resources

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