Team Leader Front of House

2 days ago


Market Harborough, Leicestershire, United Kingdom Dallas Holdings - Pret A Manger Full time
Pret A Manger Team Leader Front of House

The role of a Pret A Manger Team Leader Front of House is to support and develop the team to achieve exceptional performance in both the shop and kitchen.

Key Responsibilities:
  • Support and coach the team to excel in their roles, providing regular feedback and praise where appropriate.
  • Lead by example and be hands-on when required to demonstrate Pret standards.
  • Assign tasks amongst team members to match individual productivity rates, skillsets, and current responsibilities, promoting effective teamwork.
Servicing Our Customers:
  • Lead the Speed of Service principles, ensuring the team consistently follows the 6 Key Points of Service, which include greeting customers warmly, taking orders accurately, serving food and drinks promptly, and handling customer complaints efficiently.
  • Empower the team to deliver engaging Joy of Pret activities, creating a welcoming atmosphere that fosters customer loyalty.
Crafting Delicious Food and Drink:
  • Ensure the team consistently delivers high-quality food and drink by following the 6 Key Points of Production, which emphasize using fresh ingredients, maintaining cleanliness, and adhering to safety protocols.
  • To guarantee customer satisfaction, ensure the 11-Step Production Process is always followed, including preparation, cooking, and presentation of dishes.
Maintaining a Well-Loved Shop:
  • Foster a clean, safe, and well-maintained environment by ensuring Food Safety and Health & Safety Standards are consistently followed, maintaining equipment, and reporting any quality issues.
  • Proactively monitor Pret Standards by walking around the shop, addressing customer concerns, and encouraging staff to do the same.
Driving Sales and Growth:
  • Maximize sales, labour efficiency, and profit by supporting the Big 4 (Forecasting, Rota, Ordering, and Production), carrying out accurate ordering, and monitoring Mystery Shopper requirements.
  • Ensure good stock control by following the 7 Steps of Unaccounted, minimizing risks, and promoting team safety.

Estimated Salary: £28,500 per annum, based on location and experience. The salary range is between £25,000 - £30,000 depending on performance and progression.



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