Operations Manager Front of House

1 day ago


Market Harborough, Leicestershire, United Kingdom Dallas Holdings - Pret A Manger Full time
Pret A Manger Operations Manager Front of House

The role of an Operations Manager Front of House is to oversee and coach the team to ensure they reach their full potential in both the shop and kitchen.

Key Responsibilities:
  • Oversight and coaching of the team to achieve high performance in the shop and kitchen, ensuring regular feedback and praise where appropriate.
  • Leading by example and being hands-on when required to demonstrate Pret standards.
  • Assigning duties amongst team members to match individual productivity rates, skillsets, and current responsibilities, promoting effective teamwork.
Servicing Our Customers:
  • Leading the Speed of Service principles, ensuring the team consistently follows the 6 Key Points of Service, which include greeting customers warmly, taking orders accurately, serving food and drinks promptly, and handling customer complaints efficiently.
  • Empowering the team to deliver engaging Joy of Pret activities, creating a welcoming atmosphere that fosters customer loyalty.
Crafting Delicious Food and Drink:
  • Ensuring the team consistently delivers high-quality food and drink by following the 6 Key Points of Production, which emphasize using fresh ingredients, maintaining cleanliness, and adhering to safety protocols.
  • To guarantee customer satisfaction, ensuring the 11-Step Production Process is always followed, including preparation, cooking, and presentation of dishes.
Maintaining a Well-Loved Shop:
  • Fostering a clean, safe, and well-maintained environment by ensuring Food Safety and Health & Safety Standards are consistently followed, maintaining equipment, and reporting any quality issues.
  • Proactively monitoring Pret Standards by walking around the shop, addressing customer concerns, and encouraging staff to do the same.
Driving Sales and Growth:
  • Maximizing sales, labour efficiency, and profit by supporting the Big 4 (Forecasting, Rota, Ordering, and Production), carrying out accurate ordering, and monitoring Mystery Shopper requirements.
  • Ensuring good stock control by following the 7 Steps of Unaccounted, minimizing risks, and promoting team safety.

Salary: £27,500 - £32,000 per annum, depending on location and experience.



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