Senior Manager E Commerce Operations

2 weeks ago

Nottingham, Nottingham, United Kingdom Deciem Full time

We are seeking a highly skilled and experienced Senior Manager E Commerce Operations to lead our global e-commerce operations team. This is a key role that will oversee and own all daily e-commerce operations globally, directly managing multiple e-commerce sites and logistics partners.

Key Responsibilities:

  • Oversee and own all daily e-commerce operations globally, directly managing multiple e-commerce sites and logistics partners.
  • Department Lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures with a key focus on developing and implementing operational risk assessments to help in identifying & mitigating hazards for critical activities.
  • Lead, guide, manage and continuously develop hired E-Commerce Operations Managers and teams with people management and performance development, performance improvement challenges and HR related issues up to disciplinary and dismissal across all sites with a key focus on employee engagement throughout.
  • Responsible for leading a culture of continuous improvement and standardization of e-commerce operational processes to ensure all needed processes are performed at peak ability including receipt, put away, pick & pack, cycle counting and order processing (on-time/in-full order fulfillment, internal SLAs, returns processing, etc.).
  • Creation, development and implementation of Standard Operating Procedures to effectively manage the day-to-day operations of the e-commerce fulfillment centers.
  • Monitor and own ecommerce operations start to end; ability to analyze, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfillment an focus on cost saving or increased throughput activities.
  • Super User and contact lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfillment experience.
  • Monitor advancements in e-commerce order fulfillment automation and digital space for opportunities and new ideas to improve consumers' order experience.
  • Manage and liaise with IT (and PMO if applicable) to ensure all e-commerce operational project requests are communicated to IT with detailed user requirements.
  • Monitor progress of IT projects & ensure proper UAT, documentation is in place for flawless execution, and all functionality in pre-production and production fully tested to ensure seamless consumer experience.
  • Manage change from the initial benefits case through to detailed scoping/design, operational readiness and to support benefits realization once live.
  • Identify and drive quick win initiatives within Operations that support longer term business objectives.
  • Cross collaboration with DECIEM departments to enable reporting on multiple eCommerce areas with the key goal of improvement- including but not limited to cost reduction, increased throughput, improved customer experience and safest practices.
  • Oversee our logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.
  • Collaborate with Corporate Transportation Department to ensure fastest high touch delivery service with minimum transportation cost.
  • Collate all information related to eCommerce fulfillment, update monthly Management reports, and present to leadership.

Requirements:

  • Advanced knowledge of Excel and ERP experience (MS Dynamics 365 preferred).
  • Experience overseeing multiple fulfillment centres across different continents.
  • Familiarity with e-Com software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.). SalesForce and Zenkraft experience is an asset.
  • 4+ years of experience as a people manager.
  • Relevant education in Industrial Engineering, Supply Chain Management, Economics, Business, OR equivalent work experience in e-commerce operations, (preferably in a top e-commerce firm, e-tailer, e-commerce fulfillment company, or e-com division of FMCG, Fashion, or Cosmetics company) is an asset.

What You'll Be Gaining:

There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order...

  • Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
  • 6 months of paid time off for new parents (inclusive of all genders).
  • Work from anywhere 4 weeks per year.
  • A hybrid work model (for applicable roles).
  • Summer Fridays - get off at 1pm all summer long (for applicable roles).
  • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
  • Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
  • A generous discount on DECIEM products for you, your family, and your friends.

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