Head of E-commerce Strategy

1 month ago

Nottingham, Nottingham, United Kingdom Liz Earle Beauty Co. Full time
About the Opportunity

We are seeking a highly skilled and experienced Global Head of E-commerce to lead our digital commerce strategy and drive sustainable and profitable growth across our e-commerce channels.

As a key member of our leadership team, you will be responsible for developing and executing a world-class e-commerce strategy that aligns with our business objectives and drives significant revenue growth.

You will lead a team of e-commerce and CRO specialists, providing effective training, coaching, and mentorship to empower them to succeed in their execution.

Key responsibilities include:

  • Leading the strategic planning and implementation of all e-commerce activities, managing our e-commerce platforms, and developing and implementing strategies and KPIs that improve customer experience, website performance, conversion rates, and profitable growth.
  • Utilizing data and analytics to gain customer insights, update internal stakeholders on business performance updates, deliver performance improvements, achieve KPIs, and inform future strategy.
  • Ensuring warehouse forecasting and operational forecasting is accurate and working in cooperation with internal functions to ensure availability, visibility, and distribution of products in line with forecast.
  • Collaborating with the Global Technical team to implement market-leading technology solutions and develop a long-term feature roadmap to improve e-commerce performance and the Digital Marketing team to lead and improve new customer acquisition, create, and execute promotions, and other initiatives to increase sales and customer engagement.
  • Advocating for a digital-first approach across all areas of the business, fostering a culture of innovation and adaptation to digital advancements, collaborating across multiple hybrid functions to ensure alignment with overall business objectives and to optimize online customer experiences.

We are looking for a proactive, innovative self-starter with exceptional presentation skills to senior stakeholders, who can educate others about optimizing campaigns to drive e-commerce efforts and have a clear vision for the future and relate this into defining product and operational structures.

We offer a range of benefits, including a retirement savings plan, enhanced maternity/paternity/adoption leave pay, discretionary annual bonus, generous discount on our own brands and partner businesses, and flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and much more.

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