Senior Manager Customer Experience

2 weeks ago

London, Greater London, United Kingdom ProspectBase Limited Full time
Senior Manager Customer Experience

About the Opportunity:

We are seeking a highly skilled and experienced Senior Manager Customer Experience to join our team at ProspectBase Limited. As a leader, you will be responsible for overseeing the setup and execution of digital advertising and content syndication campaigns, working closely with our clients, sales team, and marketing ops team to deliver exceptional results.

You will lead the EMEA Customer Experience team, fostering strong relationships with Customer Experience Managers to facilitate smooth handoffs from campaign setup to delivery. Your responsibilities will also include generating comprehensive reports throughout campaign lifecycles, offering valuable insights to the Customer Experience team to enhance client retention.

Key Responsibilities:

  • Lead the EMEA Customer Experience team
  • Oversee the setup and operational execution of display advertising and lead generation campaigns
  • Work closely with our clients, sales team, and marketing ops team to optimize strategies and ensure timely implementation of campaigns for B2B advertiser clients
  • Foster strong relationships with Customer Experience Managers to facilitate smooth handoffs from campaign setup to delivery
  • Generate comprehensive reports throughout campaign lifecycles, offering valuable insights to the Customer Experience team to enhance client retention
  • Develop expertise in ProspectBase's integration capabilities, particularly in lead delivery and other client integrations
  • Act as a liaison between client expectations and internal system capabilities
  • Participate in onboarding calls with clients to grasp their specific needs and objectives

About the Role:

This is a challenging yet rewarding opportunity for a driven individual who thrives in a collaborative environment. The ideal candidate will possess a customer-centric mindset, strong multitasking skills, and a keen eye for process optimization.

The salary for this position is approximately £80,000 - £100,000 per annum, depending on experience. Benefits include generous paid time off, work-flex policy, and opportunities for career advancement as our company grows.

Requirements:

  • Candidate must have a customer-centric mindset
  • Ability to work collaboratively within a team and independently toward common goals
  • Strong multitasking skills with the ability to manage competing priorities effectively
  • Self-motivated with a keen eye for process optimization
  • Quick and efficient learner with a knack for mastering new technologies/systems
  • Innate curiosity and problem-solving skills
  • High level of enthusiasm, energy, and a sense of urgency in addressing client needs
  • Knowledge of digital advertising and/or marketing technology is advantageous
  • Familiarity with CRM integrations such as Eloqua, Marketo, and HubSpot
  • Salesforce experience is a plus

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