Senior Customer Experience Manager

2 weeks ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

Unlock Business Potential as a Senior Customer Experience Manager

We're seeking a seasoned professional to spearhead customer success and drive growth in our dynamic advertising team. As a Senior Customer Experience Manager, you'll be responsible for fostering strong relationships with clients, delivering exceptional support, and driving feature adoption to maximize revenue.

Main Responsibilities:

  • Manage a large portfolio of customers, providing expert guidance on digital advertising strategies.
  • Become an authority on our platform and industry trends to solve complex problems and improve client outcomes.
  • Collaborate across functions to meet commercial targets, drive business growth, and enhance the overall customer experience.

Requirements:

  • 3+ years of relevant experience in customer success or a similar role.
  • Advanced knowledge of paid social advertising platforms (Facebook, TikTok, Pinterest, Snapchat, etc.).
  • Results-driven mentality, capable of meeting commercial targets and productivity goals.
  • Strong communication skills, with the ability to explain complex concepts clearly.

As a valued member of our team, you'll enjoy a competitive salary of $85,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth.



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