Senior Customer Experience Manager

3 weeks ago


London, Greater London, United Kingdom DR. MARTENS Full time

Welcome to the role of Senior Customer Experience Manager at Dr. Martens

We're looking for a skilled professional to lead our CRM efforts, developing and executing strategies that drive customer lifetime value and commercial outcomes.

This involves overseeing all CRM activities, from campaign planning and execution to performance analysis and optimization.

You'll collaborate with cross-functional teams to align on objectives, data, and profiles, ensuring seamless delivery across different countries in the EMEA region.

A strong analytical mindset, proficiency in website analytics tools, and expertise in identifying target audiences are essential requirements for this position.

With a competitive salary range of £65,000 - £85,000 per annum, this opportunity also offers hybrid working arrangements, private healthcare, and a comprehensive benefits package.



  • London, Greater London, United Kingdom Ted Experience Full time

    Job Overview:Ted Experience is seeking a detail-oriented individual to join their team as a Mystery Shopper for a globally recognised premium brand.About the Role:This is an exciting opportunity to work with a world-renowned brand, delivering exceptional customer experiences and maintaining high standards of quality. As a Mystery Shopper, you will visit...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    At Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...


  • London, Greater London, United Kingdom Fendi Italia Srl Full time

    Job TitleSenior Customer Experience ManagerAt Fendi Italia Srl, we are seeking a highly skilled Senior Customer Experience Manager to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth.


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    We are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Unlock Business Potential as a Senior Customer Experience ManagerWe're seeking a seasoned professional to spearhead customer success and drive growth in our dynamic advertising team. As a Senior Customer Experience Manager, you'll be responsible for fostering strong relationships with clients, delivering exceptional support, and driving feature adoption to...


  • London, Greater London, United Kingdom Amazon Full time

    Job DescriptionAs a Senior Customer Experience Manager, you will play a critical role in shaping our customer experience strategy and ensuring seamless interactions across all touchpoints. You will work closely with cross-functional teams to design and implement experiences that delight our customers.About the RoleThis role requires a deep understanding of...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled and experienced Business Manager to join our Product, Tech & Data team as a key support function. The ideal candidate will provide critical assistance to senior leaders, driving business goals and objectives through effective coordination and administration.Key Responsibilities:Action tracking and stakeholder...


  • London, Greater London, United Kingdom ProspectBase Limited Full time

    Senior Manager Customer ExperienceAbout the Opportunity: We are seeking a highly skilled and experienced Senior Manager Customer Experience to join our team at ProspectBase Limited. As a leader, you will be responsible for overseeing the setup and execution of digital advertising and content syndication campaigns, working closely with our clients, sales...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    About UsAkeneo: The Product Experience Company is looking for a highly skilled Senior Customer Experience Operations Analyst to join our team. As a Senior Customer Experience Operations Analyst, you will play a critical role in optimizing our Customer Success and Professional Services teams' efficiency and effectiveness.Job Description:Design and implement...


  • London, Greater London, United Kingdom Liberty. Full time

    Senior Customer Role at Liberty£50,000 - £60,000 per annumJob DescriptionThe Senior Customer role at Liberty involves managing the execution and optimization of our loyalty programmes. This includes understanding customer behavior and needs to implement effective CRM strategies.Develop and execute CRM customer strategies to improve customer journey at...


  • London, Greater London, United Kingdom Nory Full time

    Role OverviewWe are seeking a highly skilled Senior Customer Experience Manager to join our growing team at Nory. Based in London, this role will require you to spend 2-3 days a week with clients in and around the city.About the RoleComplex Project Management: You will be responsible for managing complex implementation projects from kick-off through to...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...


  • London, Greater London, United Kingdom App Samurai Inc Full time

    App Samurai Inc is seeking a Senior Manager of Customer Experience to lead our customer engagement efforts and drive business growth. The ideal candidate will have a proven track record of developing and executing effective customer engagement strategies, with a focus on delivering exceptional customer experiences.Salary: $130,000 - $160,000 per year,...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the PositionWe are looking for a highly motivated and results-driven Senior Manager of Customer Advancement to lead our Customer Success function. As a key member of our senior leadership team, you will be responsible for developing and implementing a comprehensive Customer Success strategy, driving business growth, and ensuring exceptional client...


  • London, Greater London, United Kingdom Intrepid Experience Full time

    Are you a travel enthusiast with a knack for exceptional customer service? Intrepid Experience seeks a passionate Travel Experience Consultant to join our dynamic team in London.We exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. In this role, you'll be responsible for guiding customers through...

  • Senior Design Lead

    4 weeks ago


    London, Greater London, United Kingdom Virgin Experience Days Limited Full time

    As a Senior Digital Designer at Virgin Experience Days Limited, you'll focus on turning business briefs and priorities into outstanding visual creative work on brand activation, seasonal campaigns, and channel development.About the TeamOur Marketing team brings our experiences to life, committed to exceeding current and prospective customer needs through...


  • London, Greater London, United Kingdom COREcruitment International Full time

    Job Title: Customer Experience ManagerLocation: London, Hybrid (3 days in office)Estimated Salary: Up to £50,000 per year, with performance-based bonuses and growth opportunities.We are seeking an experienced Customer Experience Manager to join our team at COREcruitment International. As a senior member of our team, you will be responsible for developing...


  • London, Greater London, United Kingdom Match Digital Full time

    Senior Customer Experience Lead OpportunityMatch Digital is looking for a seasoned Senior Customer Experience Lead to drive innovation and excellence in customer experiences. In this role, you will lead cross-functional teams to design and deliver cutting-edge experiences that exceed customer expectations.Main Responsibilities:Develop and execute strategies...


  • London, Greater London, United Kingdom Michael Kors Full time

    We are seeking a highly skilled Customer Experience Manager to join our team at Michael Kors. As Senior CRM Lead, you will be responsible for devising the overall customer proposition across all of our customer segments and markets.The ideal candidate will have strong technical abilities, able to pick up working in new platforms and understand the basis of...


  • London, Greater London, United Kingdom Koko Camden Full time

    At Koko Camden, we're seeking a highly skilled Customer Experience Manager to lead our front-of-house team and deliver exceptional service standards.Job DescriptionThe ideal candidate will have industry experience in hospitality, with a proven track record of providing outstanding customer experiences. This is a senior role that requires excellent...