Senior Customer Experience Manager

2 weeks ago


London, Greater London, United Kingdom Nory Full time
Role Overview

We are seeking a highly skilled Senior Customer Experience Manager to join our growing team at Nory. Based in London, this role will require you to spend 2-3 days a week with clients in and around the city.

About the Role

  • Complex Project Management: You will be responsible for managing complex implementation projects from kick-off through to completion, defining schedules and overall objectives, and coordinating internal and external resources as required.
  • Mentorship and Knowledge Sharing: As an experienced professional, you will provide mentorship to Customer Success Specialists and Customer Success Managers within the team, sharing your expertise and knowledge of Nory's products and services.
  • Strategic Account Planning: You will develop and execute strategic account plans to drive growth, collaborating with colleagues across Sales and Marketing.

Your Profile

We are looking for someone with 5+ years of SaaS industry experience, coupled with a knowledge of the hospitality industry. Ideally, you have worked in a similar environment or have experience working with hospitality brands in a SaaS environment.

What We Offer

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • Flexible working culture: Work from home or wherever you feel most productive.
  • 35 days holiday (including Bank Holidays): Take the time you need to recharge.
  • Pension and private health insurance: We've got you covered.
  • Team events and get-togethers: We're building more than just a company; we're building a community.


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    At Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    We are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...


  • London, Greater London, United Kingdom Fendi Italia Srl Full time

    Job TitleSenior Customer Experience ManagerAt Fendi Italia Srl, we are seeking a highly skilled Senior Customer Experience Manager to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth.


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled and experienced Business Manager to join our Product, Tech & Data team as a key support function. The ideal candidate will provide critical assistance to senior leaders, driving business goals and objectives through effective coordination and administration.Key Responsibilities:Action tracking and stakeholder...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Unlock Business Potential as a Senior Customer Experience ManagerWe're seeking a seasoned professional to spearhead customer success and drive growth in our dynamic advertising team. As a Senior Customer Experience Manager, you'll be responsible for fostering strong relationships with clients, delivering exceptional support, and driving feature adoption to...


  • London, Greater London, United Kingdom Amazon Full time

    Job DescriptionAs a Senior Customer Experience Manager, you will play a critical role in shaping our customer experience strategy and ensuring seamless interactions across all touchpoints. You will work closely with cross-functional teams to design and implement experiences that delight our customers.About the RoleThis role requires a deep understanding of...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...


  • London, Greater London, United Kingdom ProspectBase Limited Full time

    Senior Manager Customer ExperienceAbout the Opportunity: We are seeking a highly skilled and experienced Senior Manager Customer Experience to join our team at ProspectBase Limited. As a leader, you will be responsible for overseeing the setup and execution of digital advertising and content syndication campaigns, working closely with our clients, sales...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    About UsAkeneo: The Product Experience Company is looking for a highly skilled Senior Customer Experience Operations Analyst to join our team. As a Senior Customer Experience Operations Analyst, you will play a critical role in optimizing our Customer Success and Professional Services teams' efficiency and effectiveness.Job Description:Design and implement...


  • London, Greater London, United Kingdom DR. MARTENS Full time

    Welcome to the role of Senior Customer Experience Manager at Dr. Martens!We're looking for a skilled professional to lead our CRM efforts, developing and executing strategies that drive customer lifetime value and commercial outcomes.This involves overseeing all CRM activities, from campaign planning and execution to performance analysis and...


  • London, Greater London, United Kingdom Intrepid Experience Full time

    Are you a travel enthusiast with a knack for exceptional customer service? Intrepid Experience seeks a passionate Travel Experience Consultant to join our dynamic team in London.We exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. In this role, you'll be responsible for guiding customers through...


  • London, Greater London, United Kingdom Feenicks Ltd TA Archway International Full time

    We are excited to partner with Feenicks Ltd TA Archway International in their search for a Customer Experience Manager. Based in Farringdon, London, this is a full-time role with a salary of up to £65,000 per annum, plus bonus.Job DescriptionThe Senior CRM Manager will work closely with our client to develop and implement strategies that drive customer...


  • London, Greater London, United Kingdom App Samurai Inc Full time

    App Samurai Inc is seeking a Senior Manager of Customer Experience to lead our customer engagement efforts and drive business growth. The ideal candidate will have a proven track record of developing and executing effective customer engagement strategies, with a focus on delivering exceptional customer experiences.Salary: $130,000 - $160,000 per year,...

  • Senior Design Lead

    2 weeks ago


    London, Greater London, United Kingdom Virgin Experience Days Limited Full time

    As a Senior Digital Designer at Virgin Experience Days Limited, you'll focus on turning business briefs and priorities into outstanding visual creative work on brand activation, seasonal campaigns, and channel development.About the TeamOur Marketing team brings our experiences to life, committed to exceeding current and prospective customer needs through...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    We are seeking a highly experienced Customer Experience Manager to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver an outstanding customer experience.Main Responsibilities:Lead, motivate and empower the team to deliver best-in-class service, aligned with ITIL...


  • London, Greater London, United Kingdom Guest Experience Full time

    **About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the PositionWe are looking for a highly motivated and results-driven Senior Manager of Customer Advancement to lead our Customer Success function. As a key member of our senior leadership team, you will be responsible for developing and implementing a comprehensive Customer Success strategy, driving business growth, and ensuring exceptional client...


  • London, Greater London, United Kingdom Keepmoat Full time

    Job Summary:We are seeking a highly skilled Senior Customer Care Coordinator to join our team at Keepmoat in Wigan. This is an exciting opportunity for someone who is passionate about delivering exceptional customer care and has experience working in a fast-paced environment.The main purpose of this role is to provide an efficient and effective customer care...


  • London, Greater London, United Kingdom COREcruitment International Full time

    Job Title: Customer Experience ManagerLocation: London, Hybrid (3 days in office)Estimated Salary: Up to £50,000 per year, with performance-based bonuses and growth opportunities.We are seeking an experienced Customer Experience Manager to join our team at COREcruitment International. As a senior member of our team, you will be responsible for developing...


  • London, Greater London, United Kingdom Michael Kors Full time

    We are seeking a highly skilled Customer Experience Manager to join our team at Michael Kors. As Senior CRM Lead, you will be responsible for devising the overall customer proposition across all of our customer segments and markets.The ideal candidate will have strong technical abilities, able to pick up working in new platforms and understand the basis of...