Guest Experience Partner
1 day ago
Location: Bicester, GB
Job Type: Full-time
Estimated Salary: £20,000 - £25,000 per year
The Guest Experience Partner plays a vital role in delivering exceptional guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns effectively. This includes maintaining a comprehensive understanding of Bicester Village's offerings, services, and amenities to provide accurate information and assistance to guests.
To succeed in this role, you will need previous experience in a customer service or guest relations position, preferably within the hospitality, retail, or luxury sector. You should also possess excellent communication skills, be confident with Office applications, and have a flexible working style.
About the Role:
- Maintain a high level of product knowledge to provide accurate information and assistance to guests.
- Collaborate with the management team to develop and implement guest service initiatives and best practices.
- Provide timely assistance on bookings, resolve inquiries, and address concerns effectively.
- Foster strong relationships with guests to deliver outstanding service and exceed expectations.
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