Customer Service Ambassador
4 hours ago
Job Location: Bicester Village Shopping Collection, GB
Job Type: Full-time
Salary Range: £22,000 - £28,000 per year
The Customer Service Ambassador is responsible for ensuring that every guest has an exceptional experience at Bicester Village Shopping Collection. As a key member of our Guest Support Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.
Key Responsibilities:
- Develop and maintain a comprehensive understanding of Bicester Village's offerings, services, and amenities to provide accurate information and assistance to guests.
- Collaborate with the management team to develop and implement guest service initiatives and best practices.
- Provide exceptional service to guests, responding to their queries and addressing any concerns they may have.
- Work closely with colleagues to ensure seamless delivery of services and high-quality guest experiences.
Requirements:
- Previous experience in a customer service or guest relations role, preferably within the hospitality, retail, or luxury sector.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment while maintaining attention to detail and quality.
- Flexibility to work shifts, including weekends and holidays, based on operational needs.
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