Customer Service Ambassador

4 hours ago


Bicester, Oxfordshire, United Kingdom The Bicester Village Shopping Collection Full time
Job Description: Customer Service Ambassador

Job Location: Bicester Village Shopping Collection, GB

Job Type: Full-time

Salary Range: £22,000 - £28,000 per year

The Customer Service Ambassador is responsible for ensuring that every guest has an exceptional experience at Bicester Village Shopping Collection. As a key member of our Guest Support Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.

Key Responsibilities:

  • Develop and maintain a comprehensive understanding of Bicester Village's offerings, services, and amenities to provide accurate information and assistance to guests.
  • Collaborate with the management team to develop and implement guest service initiatives and best practices.
  • Provide exceptional service to guests, responding to their queries and addressing any concerns they may have.
  • Work closely with colleagues to ensure seamless delivery of services and high-quality guest experiences.

Requirements:

  1. Previous experience in a customer service or guest relations role, preferably within the hospitality, retail, or luxury sector.
  2. Excellent communication and interpersonal skills.
  3. Ability to multitask and prioritise tasks in a fast-paced environment while maintaining attention to detail and quality.
  4. Flexibility to work shifts, including weekends and holidays, based on operational needs.


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