Global Operations Manager
7 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Dynamic Operations Executive. As a key member of our operation, you will be responsible for handling calls/emails from internal & external customers, dealing with queries/issues as they arise, and working closely with the TUI Musement team to ensure accommodation and transfers are booked.
Job Description
- You will be 24/7 responsible for managing daily events impacting customers across all tour operating businesses, maintaining logs and distributing them to relevant departments.
- You will work closely with the Customer Care Team to support customers and stakeholders in case of high-profile incidents, quickly establishing the correct course of action.
- You will build and maintain B2B relationships with partner airlines, ensuring SLAs are met at all times, and providing day-to-day liaison with key customers.
- You will have a strong understanding of overseas operations, Retail, Airline, Cruise & Contact Centres, and be knowledgeable about 3rd party flying systems (Amadeus, PaxPort, GDF systems).
Requirements
- Candidate must have excellent written and verbal communication skills, with a passion for driving improved customer service and remaining calm under pressure.
- Must be able to manage and inform stakeholders effectively, while working independently using own initiative and escalating incidents when necessary.
- Must have experience in handling difficult conversations on the phone, multi-tasking, and making informed decisions within tight deadlines.
- A competitive salary of around £25,000 - £30,000 per year is offered, depending on experience, plus health and wellbeing benefits, discretionary bonus scheme, pension scheme, and life assurance.
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