Debt Collection Professional

1 day ago


Nottingham, Nottingham, United Kingdom E Next Full time
Job Description

We strive to provide an unparalleled level of service to our customers, utilizing innovative technology to simplify their energy experience.

The ideal candidate for this role will be a highly motivated and organized individual with a proven track record in debt collection and agency relationship management. Your primary responsibilities will include:

  • Debt Recovery: Effectively manage the debt sale process, ensuring timely and efficient recovery of outstanding debts.
  • Performance Analysis: Analyze recovery performance to identify areas for improvement and develop strategies to optimize results.
  • Regulatory Compliance: Ensure adherence to all relevant regulations and guidelines, resolving queries from Third Party Partners, supporting customers throughout litigation journeys, and internal insolvency processes.

Essential Qualifications:

  • Prior Experience: Previous customer service experience (training provided for new energy industry professionals).
  • Relevant Skills: Experience in debt collection, agency relationship management, and regulatory compliance.

Benefits Package:

  • Competitive Salary: £24,195 - £26,010 per annum, dependent on experience.
  • Flexible Work Arrangements: Hybrid working approach: split your week between home and our Nottingham hub (typically 2-3 days).
  • Holidays and Time Off: 26 days holiday plus bank holidays AND a guarantee of your birthday off, plus access to a wide range of flexible benefits.
  • Pension Scheme: Enjoy a generous pension contribution.


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