Collections Professional
1 day ago
We're seeking a skilled Collections Advisor to join our team in the UK. As a key member of our debt resolution team, you'll play a vital role in helping customers navigate challenging financial situations.
Your primary focus will be on providing exceptional customer service, using empathy and strong communication skills to educate customers on next steps and signposting for further support.
You'll work closely with customers to understand their financial situations, assess their budget, and help them understand what payments are affordable. This will require excellent problem-solving skills, as well as the ability to use your judgement when assessing the right outcome for each customer.
In this role, you'll also be responsible for explaining complex information in clear terms, supporting customers through sensitive situations, and signposting them to wider support services.
A successful Collections Advisor at Capital One - UK must be a natural problem solver who gets the right outcomes for our customers. You'll need to be resilient, able to handle difficult conversations, and possess a passion for giving excellent advice to every customer through empathy and advocacy.
We offer competitive salaries in the range of £25,000 - £35,000 per annum, depending on experience, as well as a comprehensive benefits package including pension scheme, generous holiday entitlement, and private medical insurance.
If you're looking for a rewarding career where you can make a real difference in people's lives, we'd love to hear from you.
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