Human Resources Service Coordinator
4 days ago
About Ashurst
Ashurst is a leading global law firm that operates in the most dynamic and rapidly evolving markets. As a service coordinator, you will be part of our highly skilled team that delivers smart and scalable business services to support our progressive law firm.
The role sits within the ASC People team which processes all employee lifecycle events and provides HR, learning and organisational development, and graduate recruitment administrative support.
Main Responsibilities
- Process all employee lifecycle events to a high quality and agreed service levels.
- Work with 3rd party suppliers in the completion of lifecycle events e.g. employee relocation, background checking, practising certificates and visa/immigration requests.
- Resolve and process all employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting.
- Update the HR systems and notify changes to payroll where relevant.
- Provide administrative support and handle first line queries relating to the annual HR calendar of activities e.g. performance appraisals and remuneration review.
- Provide first line advice on policies and procedures.
- Provide timely and accurate management information and data.
- Administer Practising Certificate renewals.
- Recommend and implement improvements to HR administration processes.
- Suggest opportunities for improvement.
- Act as a role model of the Firm's values and exercise exemplary levels of discretion.
- Identify continuous improvement opportunities.
- Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.
Essential Skills and Experience
- HR administration/coordination experience, ideally in a shared service centre.
- Highly customer focused.
- Excellent attention to detail.
- Proven ability to communicate at all levels.
- Forward thinker who is able to plan ahead proactively.
- Strong relationship building skills.
- Experience in problem solving queries through to a satisfactory conclusion.
- Proven experience in delivering multiple priorities within a fast paced environment.
- Collaborative team player, able to work as part of a virtual service delivery team.
- Experience working with ambiguity.
- Diversity champion.
- Intermediate skills in Microsoft Word and Excel.
- Experience working with systems e.g. an HR database.
Estimated Salary:$65,000 -$80,000 per annum, depending on location and experience.
Ashurst is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace culture that supports our employees' well-being and career development.
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