Human Resources Service Delivery Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Agility Resoucing Full time
Agility Resourcing - Human Resources Service Delivery Manager

We are seeking an experienced Human Resources Service Delivery Manager to lead a team of HR administrators, providing exceptional support to our UK business from our Glasgow or Lancashire Shared Service Centre. In this role, you will oversee the efficient delivery of HR services, ensuring customer satisfaction and continuous improvement.

About You:
  • A seasoned leader with experience in managing HR teams, championing efficiency, quality, and customer-centric service.
  • Proven ability to provide training on systems, policies, and procedures to ensure team success.
  • Motivated individual who excels in identifying training needs, setting objectives, and driving performance.
  • Expertise in transactional processes, including data protection compliance and interpretation for policy guidance.
  • Strong understanding of team management, coaching, and people development to achieve performance and efficiency benefits.
The Role:

This is a key leadership position within Agility Resourcing, responsible for delivering exceptional HR services to our UK business. As a Human Resources Service Delivery Manager, you will:

  • Lead a team of HR administrators, providing strategic direction and guidance.
  • Develop and implement processes to improve service efficiency, quality, and customer satisfaction.
  • Collaborate with stakeholders to gather feedback on service performance and identify areas for improvement.
  • Ensure compliance with data protection legislation and company policies.
  • Promote a culture of excellence, encouraging innovation and continuous learning.
What We Offer:
  • An attractive salary range of £60,000 - £80,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension matching up to 7%, competitive annual leave, life insurance, and enhanced parental leave.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, fostering collaboration and teamwork.


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