Front of House Operations Coordinator

3 weeks ago


London, Greater London, United Kingdom Paddington Works Full time

Key Responsibilities:

As a Front of House and Operations Assistant at Paddington Works, you will be the first point of contact for our members and guests, ensuring they feel welcome and well looked after. You will be responsible for managing all member services, mail, parcels, and couriers, as well as providing a telephone reception service for the building.

Operations Support:

  1. Provide a help desk service for all centre questions and issues.
  2. Manage ticketing system for building repairs/fixes. Provide weekly update to Paddington Works team and contractors on open tickets.
  3. Assist the General Manager in the co-ordination of 3rd party contractors.
  4. Act as a first point of contact for all contractors, liaising on a day-to-day basis.

Business Support:

  • Help deliver events if necessary, including room set up and catering set up.
  • Assist in managing the booking calendar for events and meeting rooms.
  • Provide administrative support for the rest of the Paddington Works team.
  • Additional duties to support the smooth running of the business as required.

Requirements:

  • A proven track record for fantastic customer service.
  • Exceptional organisational skills.
  • A team player who's eager to get stuck in.
  • Fully competent in Microsoft Office.
  • Strong written and verbal English.
  • Minimum GCSE/A'Levels (or equivalent) – including English and Maths.
  • Legal right to work in the UK.

Advantageous skills:

  • Previous experience in co-working/hospitality/operations.
  • Knowledge of Nexudus, or other workspace operation systems.


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