Customer Service Liaison

3 days ago


Carlisle, Cumbria, United Kingdom Greencroft Communities Full time
Job Description:

Career Opportunities at Greencroft Communities

A Collaborative Work Environment Awaits.

We are seeking a Part-time Receptionist to join our team at Hamilton Grove, where we foster growth and autonomy in a welcoming setting.

As the first point of contact, you will be responsible for warmly greeting residents and visitors while maintaining a professional demeanor.

We value our 'CROFT' principles: Creativity, Respect, Openness, Fairness, and Teamwork. If these values resonate with you, we would like to meet with you.

Key Responsibilities:
  1. Ensure secure entry procedures are followed at the Welcome Center.
  2. Answer and direct incoming calls to relevant areas.
  3. Maintain and update necessary documents as required.
  4. Distribute mail to residents and departments efficiently.
  5. Manage resident, phone, and staff lists accurately.
  6. Collaborate with the Business Office Manager to process payments, manage cash handling, and oversee postage stock.

The ideal candidate should have previous experience in long-term care or retirement communities and be proficient in Microsoft Office.

Working Hours:
  • Saturdays: 10:00 AM - 4:00 PM
  • Sundays: 10:00 AM - 2:00 PM

Additional hours on Tuesdays and Thursdays (9:00 AM - 5:00 PM) will be added starting in Spring 2025.



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