Hotel Room Attendant

2 weeks ago


Shrewsbury, Shropshire, United Kingdom Mercure Albrighton Hall Hotel & Spa Full time

Job Title: Room Attendant

About the Role: We are seeking a skilled and enthusiastic Room Attendant to join our team at Mercure Albrighton Hall Hotel Spa. As a key member of our hospitality team, you will be responsible for ensuring the high standard of cleanliness and quality of our guest rooms.

Responsibilities:

  • Clean and service assigned rooms or areas according to established standards and procedures
  • Make beds, dust, vacuum, clean and sanitize bathrooms, and remove rubbish
  • Handle and store chemicals in line with hotel regulations and company policies
  • Greet and acknowledge guests to deliver a great customer experience
  • Notify supervisors when service is complete and report any guest requests or room maintenance requirements
  • Respond to guest complaints, special requests, and take action to ensure guest satisfaction
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
  • Work as part of a team and communicate with other departments as per hotel procedures

Benefits:

  • Competitive salary
  • Excellent on-going support, training, and development
  • 28 days holiday including Bank Holidays per annum
  • Stakeholder Pension entitlement
  • Discounted hotel room rates for you, your friends, and family
  • On-going incentives and rewards

Requirements:

  • Willingness to work in shifts and on the weekend

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