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Hotel Service Representative

1 month ago

Shrewsbury, Shropshire, United Kingdom Holiday Inn Express Shrewsbury Full time

Role Overview

As a Guest Service Assistant at Holiday Inn Express Shrewsbury, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our hotel in Shrewsbury.

Key Responsibilities

  • Support the hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to maintain consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next Steps

A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and answer any questions you may have.