Multilingual Medical Information Specialist

1 week ago

London, Greater London, United Kingdom ProPharma Group Full time

We are seeking a highly skilled Multilingual Medical Information Specialist to join our Medical Information Department at ProPharma Group. As a key member of our team, you will be responsible for providing high-quality medical information services to our clients via phone and email. You will be trained on designated clients and products, and you will be expected to communicate effectively with clients in Norwegian and English at a C1 level.

Key Responsibilities:

  • Answering technical questions received by phone, letter, e-mail, and fax in respect of designated products in an accurate, confident, and professional manner.
  • Complying with the specific Working Practices as agreed with clients.
  • Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
  • Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these.
  • Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
  • Logging all enquiries in an accurate, comprehensive, and timely fashion.
  • Managing confidential information in line with Data Privacy regulations.
  • Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
  • Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

Requirements:

  • A completed Pharmacy or life science degree.
  • Mother tongue/C1 level in target language and fluency in English.
  • Strong translation skills.
  • Excellent phone manner.
  • Ability to manage a busy workload and prioritise.
  • Attention to detail.
  • Ability to work unsupervised.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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