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Multilingual Medical Information Specialist
1 month ago
ProPharma is seeking a highly skilled Multilingual Medical Information Specialist to join our team. As a key member of our Medical Information Contact Center, you will play a critical role in providing medical and safety information to external customers, including healthcare professionals and consumers.
Key Responsibilities:- Respond to customer inquiries via phone, email, and other channels, providing accurate and timely medical and safety information.
- Translate English documents into Portuguese and vice versa, ensuring high-quality translations that meet regulatory requirements.
- Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Stay up-to-date with regulatory requirements, industry standards, and company policies to ensure compliance.
- Life science degree or nursing degree (RN/BS/BA/MS) or pharmacy degree.
- Fluency in Portuguese to mother tongue level.
- Fluent in English.
- Strong translation skills and ability to write in a fluent and grammatically correct manner in Portuguese.
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
- Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
