Customer Support Specialist

2 weeks ago

Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full time

About the Role

We are seeking a highly skilled Customer Support Engineer to join our experienced support team based in Oxford. As a key member of our team, you will be responsible for providing first-line technical support to our customers using various methods, such as telephone, email, video calls, and desktop sharing.

Key Responsibilities

  • Provide technical support to customers using various methods, including telephone, email, video calls, and desktop sharing.
  • Accurately document customer issues and installations, clearly capturing all important details.
  • Plan and deliver installation and commissioning of new motion capture systems and software training.
  • Create content for effective support and promotional purposes, such as documentation, website FAQs, tutorials, videos, and working examples.
  • Test software and hardware to quality-assure Vicon products before release.
  • Assist Senior Engineers and the Sales team by developing effective demonstrations for prospective clientele and partners.

Requirements

  • Graduate in a relevant numerate/technical discipline or 3 years of relevant industry experience.
  • Good written communication in all spoken languages.
  • Able to undertake domestic and international travel.
  • Confident & able to communicate professionally at all levels.
  • Excellent presentation skills.
  • Self-motivated and resourceful in finding solutions by working with others.
  • Organised and able to prioritise tasks working alone or within a team.
  • Good computer skills using a variety of Windows desktop applications.

Desirable Skills

  • Solid biomechanics or bioengineering background.
  • Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview.
  • Experience in creating video or tutorial content.
  • Previous customer service or customer support experience, ideally in a technical background.

About Oxford Metrics Plc

Oxford Metrics Plc is a leading provider of precision motion capture and tracking systems. We have a track record of creating value by incubating, growing and then augmenting through acquisition, unique technology revenue streams. Today we have around 10,000 active customers in 70+ countries including some of the biggest names in healthcare, research, sports, engineering and entertainment.

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