Customer Support Specialist

1 month ago


Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full time
Customer Support Engineer

We are seeking a highly skilled and experienced Customer Support Engineer to join our team in Oxford. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the life sciences and engineering industries.

Key Responsibilities
  • Provide first-line technical support to customers via phone, email, and video calls.
  • Accurately document customer issues and installations, ensuring all important details are captured.
  • Plan and deliver installation and commissioning of new motion capture systems and software training.
  • Create content for effective support and promotional purposes, such as documentation, website FAQs, tutorials, and videos.
  • Test software and hardware to quality-assure Vicon products before release.
  • Assist Senior Engineers and the Sales team by developing effective demonstrations for prospective clientele and partners.
Requirements
  • Graduate in a relevant numerate/technical discipline or 3 years of relevant industry experience.
  • Good written communication skills in all spoken languages.
  • Able to undertake domestic and international travel.
  • Confident and able to communicate professionally at all levels.
  • Excellent presentation skills.
  • Self-motivated and resourceful in finding solutions by working with others.
  • Organised and able to prioritise tasks working alone or within a team.
  • Good computer skills using a variety of Windows desktop applications.
Desirable Skills
  • Solid biomechanics or bioengineering background.
  • Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview.
  • Experience in creating video or tutorial content.
  • Previous customer service or customer support experience, ideally in a technical background.
Benefits
  • Competitive salary.
  • 10% Company Pension.
  • 25 days Annual Leave + Bank Holidays.
  • Life Cover.
  • Private Medical with Optical / Dental Insurance.
  • Permanent Health Insurance.
  • Cycle to work scheme.
  • Free On-site Parking.


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