Customer Support Specialist
1 month ago
We are seeking a highly skilled and experienced Customer Support Engineer to join our team in Oxford. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the life sciences and engineering industries.
Key Responsibilities- Provide first-line technical support to customers via phone, email, and video calls.
- Accurately document customer issues and installations, ensuring all important details are captured.
- Plan and deliver installation and commissioning of new motion capture systems and software training.
- Create content for effective support and promotional purposes, such as documentation, website FAQs, tutorials, and videos.
- Test software and hardware to quality-assure Vicon products before release.
- Assist Senior Engineers and the Sales team by developing effective demonstrations for prospective clientele and partners.
- Graduate in a relevant numerate/technical discipline or 3 years of relevant industry experience.
- Good written communication skills in all spoken languages.
- Able to undertake domestic and international travel.
- Confident and able to communicate professionally at all levels.
- Excellent presentation skills.
- Self-motivated and resourceful in finding solutions by working with others.
- Organised and able to prioritise tasks working alone or within a team.
- Good computer skills using a variety of Windows desktop applications.
- Solid biomechanics or bioengineering background.
- Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview.
- Experience in creating video or tutorial content.
- Previous customer service or customer support experience, ideally in a technical background.
- Competitive salary.
- 10% Company Pension.
- 25 days Annual Leave + Bank Holidays.
- Life Cover.
- Private Medical with Optical / Dental Insurance.
- Permanent Health Insurance.
- Cycle to work scheme.
- Free On-site Parking.
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Customer Support Specialist
2 weeks ago
Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full timeWe are seeking a highly skilled Customer Support Specialist to join our experienced support team based in Oxford. As a key member of our team, you will be responsible for providing first-line technical support to our customers using various methods, such as telephone, email, video calls, and desktop sharing.Key Responsibilities:Provide technical support to...
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Customer Support Specialist
1 week ago
Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full timeAbout the RoleWe are currently seeking a highly skilled and experienced Customer Support Engineer to join our team at Oxford Metrics Plc. The successful candidate will be responsible for providing technical support to our customers, ensuring that they receive the best possible service and assistance with our motion capture systems.Key...
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Customer Support Specialist
1 month ago
Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full timeCustomer Support EngineerWe are seeking a highly skilled and experienced Customer Support Engineer to join our team in Oxford. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the life sciences and engineering industries.Key ResponsibilitiesProvide first-line technical support to...
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Customer Support Specialist
1 month ago
Yarnton, Oxfordshire, United Kingdom Oxford Metrics Plc Full timeCustomer Support EngineerWe are seeking a highly skilled and experienced Customer Support Engineer to join our team in Oxford. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the life sciences and engineering industries.Key ResponsibilitiesProvide first-line technical support to...
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