Contact Centre Operations Manager
17 hours ago
We are looking for a seasoned Contact Centre Operations Manager to lead our Repair team in Manchester. As a key member of our team, you will work closely with the Head of Motor Operations to take our clients' business to the next level. Your primary responsibility will be to manage the day-to-day activities of the team, ensuring they meet and exceed performance targets.
Main Duties- Managing the team's performance against set KPIs.
- Identifying coaching needs and working with the Operational Training Co-ordinator to deliver training programs.
- Maintaining a consistent approach to lateness and absence management.
The remuneration package for this role includes a salary range of £30,000 - £35,000 per year, commensurate with experience.
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Contact Centre Operations Manager
1 month ago
Manchester, United Kingdom Nigel Wright Recruitment Full timeThe Opportunity Superb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen!The...
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Contact Centre Operations Manager
2 days ago
Manchester, United Kingdom CCA Recruitment Group Full timeContact Centre Manager - Sales FocusWe are seeking an experienced Contact Centre Manager to join our client's team in Manchester, focusing on sales-driven results.In this exciting opportunity, you will have the chance to inspire and motivate a team of contact centre Team Leaders, leveraging your knowledge of sales methodologies to drive performance...
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Contact Centre Operations Supervisor
1 month ago
Manchester, United Kingdom Teleperformance Full timeAssistant Contact Centre Manager Job DescriptionAs a key member of our operations team, the Assistant Contact Centre Manager will play a critical role in achieving business objectives and improving customer satisfaction. They will lead a team of supervisors, providing guidance, support, and resources to ensure optimal performance and efficiency. Key...
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Contact Centre Manager
24 hours ago
Manchester, United Kingdom Austin Fraser Full timeRole: Contact Centre ManagerLocation: ManchesterTerm: Full Time, PermanentSalary: £60,000 + benefitsCCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client.The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders,...
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Contact Centre Manager
7 days ago
Manchester, United Kingdom CCA Recruitment Group Full timeRole: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client. The ideal candidate will be someone who can inspire and motivate a team of contact centre Team...
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Contact Centre Manager
3 weeks ago
Manchester, United Kingdom CV-Library Full timeRole: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client. The ideal candidate will be someone who can inspire and motivate a team of contact centre...
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Contact Centre Manager
3 weeks ago
Manchester, United Kingdom CCA Recruitment Group Full timeRole: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client. The ideal candidate will be someone who can inspire and motivate a team of contact centre Team...
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Contact Centre Manager
3 weeks ago
Manchester, United Kingdom Cca Recruitment Group Careers Full timeRole: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client.The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders...
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Contact Centre Manager
3 weeks ago
Manchester, United Kingdom CV-Library Full timeVACANCY: CONTACT CENTRE TEAM MANAGER VEHICLE REPAIR BUSINESS MANCHESTER The Contact Centre Team Manager is an exciting opportunity for someone with call centre leadership experience to work closely with the Head of Motor Operations to take our clients business to the next level. The key purpose of the Team Manager is to lead the Repair team to delivery...
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Contact Centre Team Manager
3 weeks ago
Manchester, United Kingdom CV-Library Full timeRed Recruitment is recruiting a Contact Centre Team Manager in Manchester to join our client, a network of repairers who repair vehicles using the most up-to-date methods, quickly and efficiently. In this role, you will be required to work closely with the Head of Operations and the internal project team to identify areas of improvement as well as to ensure...
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Contact Centre Forecasting Manager
4 weeks ago
Manchester, United Kingdom CV-Library Full timeLongreach Recruitment are hiring a contact centre experienced Forecasting & Reporting Manager Are you an experienced and talented contact centre Resource Planning professional with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and Forecasts from the ground up within Excel and Erlang to determine customer contact...
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Contact Centre Assistant Manager
4 days ago
Manchester, United Kingdom Search Consultancy Full time**Job Title: Assistant Contact Centre Team Manager** **Job Location: Manchester City Centre** **Job Salary: £26,000 - £35,000 DOE** **Job Hours: Monday to Friday, 9:00-4:30** Are you an experienced Contact Centre Team Manager looking for the next step in your career? Due to expansion we are looking for an Assistant Team Manager leading our Customer...
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Contact Centre Assistant Manager
6 days ago
Manchester, United Kingdom Office Angels Full time**Contact Centre Assistant Manager** **Not for profit organisation** **Manchester City Centre** **£26,000 - £35,000 per annum + excellent benefits** **Hybrid working** Office Angels are currently recruiting for a Contact Centre Assistant Manager to join our client based in Manchester City Centre. Duties will include: - Manage and motivate a team of...
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Contact Centre Advisor
2 months ago
Manchester, United Kingdom CV-Library Full timeContact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...
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Contact Centre Advisor
5 days ago
Manchester, United Kingdom Greenbean Full timeContact Centre Advisor - £23.900 + Bonus + Benefits - Starting salary of £23,900 - Monthly bonus scheme - Great working hours Monday to Thursday 10am - 6.30pm and early finish on a Friday. No weekends! - Manchester City Centre office We’re looking to recruit dynamic, enthusiastic and customer-focused Contact Centre Advisors to join an expanding...
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Contact Centre Training Manager
3 weeks ago
Manchester, United Kingdom KM Education Recruitment Ltd Full timeContact Centre Training OpportunityKM Education Recruitment Ltd is seeking an experienced Contact Centre Training Manager to lead our contact centre training team. As a key member of our team, you will be responsible for designing and delivering comprehensive training programs to equip contact centre staff with the skills they need to excel in their...
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Contact Centre Advisor
3 weeks ago
Manchester, United Kingdom One Manchester Full timeContact Centre AdvisorSalary: £26,745 paLocation: Manchester - AgileFull time, Permanent35 hours per weekClosing Date: 4th Dec 2024Interview Date: TBCWe have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution CentreWe're looking for those who can deliver a brilliant customer experience to all customers by...
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Contact Centre Senior Supervisor
3 weeks ago
Manchester, United Kingdom Teleperformance Full time**Job Title:** Contact Centre Senior Supervisor**Job Summary:** We are seeking a highly skilled and experienced Contact Centre Senior Supervisor to join our team at Teleperformance. As a key member of our operations team, you will play a crucial role in driving business growth and delivering exceptional customer service.In this role, you will be responsible...
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Contact Centre Ta Manager
5 days ago
Manchester, United Kingdom Macmillan Davies Full timeContact Centre TA Manager **Salary**: £40,000 -£45,000 plus OTE £60,000 Location: Manchester /Remote working We are delighted to have partnered with one of the UK's fastest and consistently growing financial providers companies in their search for a Talent Acquisition Manager to head up recruitment for their state of the art contact centres. With an...
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Contact Centre Team Manager
2 weeks ago
Manchester, United Kingdom CV-Library Full timeContact Centre Team Manager Location: Manchester City Centre Salary: £35k - £40k per annum, Dependant on Experience Hours: 9 - 5, Monday to Friday - 35 hours per week Full Time, Permanent role - On site Are you a motivated professional who wants to further their career in a dynamic and evolving industry? We are working alongside an innovative...