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Tenancy Sustainment Specialist

2 months ago

Canterbury, Kent, United Kingdom Porchlight Full time

Job Summary

Porchlight is seeking a dedicated professional to join our team as a Tenancy Sustainment Specialist. In this role, you will provide intensive support to clients at risk of homelessness and those who have been placed into their own tenancies after a period of homelessness.

Key Responsibilities

  • Provide housing-related support to prevent homelessness, including budgeting, debt management, education, employment, and accessing welfare and housing benefits.
  • Assist clients in setting up home, addressing neighbor complaints, and ensuring health and safety.
  • Refer and liaise with specialized agencies as needed.
  • Work closely with clients to empower them, identify their goals, and help them reach their full potential.
  • Develop and maintain strong relationships with clients, colleagues, and external partners.
  • Contribute to a busy team environment, working independently and collaboratively to achieve positive outcomes for clients.

Requirements

  • A patient and compassionate understanding of individuals who have experienced homelessness.
  • Excellent communication, administrative, and negotiation skills.
  • The ability to work under sustained pressure and maintain a high level of resilience.
  • A passion for working in a client-focused manner and commitment to achieving positive outcomes.

Working Arrangements

This is a face-to-face role, and the successful candidate will be required to work in a community setting. A flexible working pattern is required, with some flexibility to accommodate the needs of the service.