Complaints Resolution Specialist
17 hours ago
Job Summary:
We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a key member of our team, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.
Key Responsibilities:
- Manage and resolve customer complaints in a timely and professional manner
- Investigate and analyze complaints to identify root causes and implement corrective actions
- Develop and maintain effective relationships with customers and stakeholders
- Collaborate with internal teams to resolve complaints and improve customer satisfaction
- Stay up-to-date with industry developments and best practices in complaints handling
Requirements:
- Proven experience in complaints handling and customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Knowledge of industry regulations and standards
What We Offer:
- A competitive hourly rate of £18.00
- A temporary ongoing contract with opportunities for growth and development
- A hybrid working arrangement with one day per week in the office
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