Complaints Resolution Specialist
5 days ago
About the Role
SS&C Technologies is seeking a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints related to investment products.
Key Responsibilities
- Research and resolve complaint cases through analysis of all facts and related documentation
- Produce written communications that are accurate, concise, and well-organized
- Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints
- Actively engage in improving client experiences through quality feedback
- Respond promptly to requests for information and manage individual case load within agreed service levels
- Discuss findings with customers to agree resolution before providing a Final Response Letter
Requirements
- Customer-focused individual with excellent communication skills
- Proven problem solver and decision maker with experience in financial services and/or complaints handling
- Pro-active approach with a friendly, empathetic phone manner
- Excellent eye for detail and ability to work under pressure within tight timescales
- Organized to manage different cases with competing priorities
About Us
SS&C Technologies is a global provider of investment, financial services, and software for the financial services and healthcare industries. We are committed to delivering high-quality products and services to our clients.
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