Current jobs related to Complaints Resolution Specialist - Glasgow, Glasgow City - Teleperformance

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will play a vital role in supporting our service excellence objectives by using your dispute resolution skills to achieve positive customer outcomes.This role requires you to work within a tight-knit team to...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Kura. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.About the RoleThis is a full-time position in our call centre in Glasgow, where you...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Kura. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.About the RoleThis is a full-time position in our call centre in Glasgow, where you...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. Key Responsibilities: Investigate complaints and price comparison cases...

  • Complaint Resolution Specialist

    2 months ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 months ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    Job DescriptionWe are seeking a skilled Complaints Resolution Specialist to join our team at Greenbean. This role is crucial in supporting our service excellence objectives by ensuring positive customer outcomes are achieved through effective dispute resolution skills.As a Complaints Resolution Specialist, you will work closely with our team to respond to...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Key Responsibilities:Efficiently log, manage, and resolve customer...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Customer Complaints Resolution SpecialistAbout the Role:We are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.Key Responsibilities:* Handle customer complaints within...

  • Complaint Resolution Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.The ideal candidate...

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job DetailsWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Are you passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner?We are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of...

Complaints Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Teleperformance Full time

Job Title: Financial Services Complaints Handler

Department: Customer Resolutions

Key Responsibilities:

  • Manage and investigate multiple complaints through to resolution.
  • Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA.
  • Proactively prioritize and manage own allocated workload.
  • Investigate root cause of complaint and gather information from relevant teams or stakeholders.
  • Communicate effectively with customers, both in writing and by telephone, to gather information, address issues, and notify of complaint outcome.
  • Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls.
  • Provide feedback and ensure compliance with legal and industry regulations, organisational policies, and professional codes of conduct.

Main Job Requirements:

  • Minimum 1 year's experience of complaint handling within Financial Services organisation.
  • Excellent telephone manner and ability to build rapport with customers.
  • Ability to construct clear and concise written communications.
  • Experience in complex, regulated customer service environment.
  • Ability to manage assigned workloads and prioritize work to meet targets and timelines.

Required Skills:

  • Passionate about delivering excellent customer service.
  • Attention to detail.
  • Excellent communication skills, both verbally and in writing.
  • Comprehensive technical/computer skills.

Competencies and Specific Skills:

  • Customer focused.
  • Excellent communication and influencing skills.
  • Advanced relationship building and stakeholder management skills.
  • Advanced levels of resilience and focus.
  • Self-motivated and can motivate others.