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Executive Complaints Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Clear Business Full time
About the Role

We are seeking a highly skilled and experienced Executive Complaints Resolution Specialist to join our team at Clear Business. As a key member of our customer experience team, you will be responsible for resolving high-level complaints in a fair and efficient manner, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Complaint Resolution: Investigate and resolve high-level complaints in a timely and professional manner, ensuring that our customers receive a fair and satisfactory outcome.
  • Customer Communication: Communicate with customers in a clear and concise manner, providing updates on the status of their complaint and ensuring that they are satisfied with the resolution.
  • Third-Party Liaison: Liaise with third-party organizations to resolve complaints and ensure that our customers receive the best possible service.
  • Process Improvement: Identify areas for process improvement and make recommendations to enhance our complaint resolution process.
  • Training and Development: Participate in training and development programs to enhance your skills and knowledge in complaint resolution and customer service.
Requirements
  • Experience: Proven experience in complaint resolution and customer service, preferably in a similar industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work with customers and third-party organizations in a professional and courteous manner.
  • Knowledge: Knowledge of industry standards and regulations related to complaint resolution and customer service.
  • Education: Relevant education or certification in a field related to customer service or complaint resolution.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.