Complaint Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom CHUBB Full time

About the Role

We are seeking a highly skilled and experienced Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will play a critical role in ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.

Key Responsibilities

  • Engage with customers throughout the complaint process, ensuring regular updates on progress while handling complaints fairly and within local requirements.
  • Review and learn from past decisions, including decisions made by the local Ombudsman or Regulators.
  • Gather all necessary evidence in relation to complaints and ensure fair customer outcomes. Prioritize and handle your own case load and conduct telephone calls with customers in a professional manner.
  • Work with internal departments and gather information to investigate complaints, while effectively managing all incoming enquiries and providing a professional service.
  • Make a final decision on the merits of the complaint and calculate payments where appropriate, communicating outcomes clearly to customers in writing and by telephone.
  • Liaise with local Ombudsman where necessary and build and maintain relationships with the business, explaining the rationale behind decisions when appropriate.

Requirements

  • Fluent speaker of Dutch and French.
  • Fluent in at least one other language is highly desirable but not essential.
  • Previous Customer Service experience.
  • Complaint handling experience is desirable but not essential.
  • Operational experience, demonstrating a professional standard in customer care.
  • Excellent listening and communication skills and experienced in MS Office Packages.

What We Offer

  • Competitive salary and pension scheme.
  • 25 days annual leave plus ability to purchase 5 additional days.
  • Private Medical cover, Employee Share Purchase Plan, Life Assurance.
  • Subsidized gym membership, and more...

Our Values

We are an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will play a vital role in supporting our service excellence objectives by using your dispute resolution skills to achieve positive customer outcomes.This role requires you to work within a tight-knit team to...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Kura. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.About the RoleThis is a full-time position in our call centre in Glasgow, where you...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Kura. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.About the RoleThis is a full-time position in our call centre in Glasgow, where you...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. Key Responsibilities: Investigate complaints and price comparison cases...

  • Complaint Resolution Specialist

    2 months ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 months ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    Job DescriptionWe are seeking a skilled Complaints Resolution Specialist to join our team at Greenbean. This role is crucial in supporting our service excellence objectives by ensuring positive customer outcomes are achieved through effective dispute resolution skills.As a Complaints Resolution Specialist, you will work closely with our team to respond to...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Key Responsibilities:Efficiently log, manage, and resolve customer...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job Title: Customer Complaints Resolution SpecialistAbout the Role:We are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.Key Responsibilities:* Handle customer complaints within...

  • Complaint Resolution Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.The ideal candidate...

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job DetailsWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Are you passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner?We are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of...