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Complaints Resolution Specialist

2 months ago

North West, United Kingdom Sellick Partnership Full time

Job Summary:

We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a key member of our team, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner
  • Investigate and analyze complaints to identify root causes and implement corrective actions
  • Develop and maintain effective relationships with customers and stakeholders
  • Collaborate with internal teams to resolve complaints and improve customer satisfaction
  • Stay up-to-date with industry developments and best practices in complaints handling

Requirements:

  • Proven experience in complaints handling and customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of industry regulations and standards

What We Offer:

  • A competitive hourly rate of £18.00
  • A temporary ongoing contract with opportunities for growth and development
  • A hybrid working arrangement with one day per week in the office