Claims Resolution Specialist

4 weeks ago


South West England, United Kingdom Adjusting Appointments Limited Full time

Claims Resolution Specialist

At Adjusting Appointments Limited, we are seeking an experienced Claims Resolution Specialist to join our dynamic claims handling team. As a Claims Resolution Specialist, you will be responsible for managing your own caseload of new and existing property claims, providing building claims solutions on a nationwide basis.

Key Responsibilities:

  • Answer incoming telephone calls and deal with incoming electronic instructions.
  • Liaise with customers, clients, insurers via the telephone, email and in writing.
  • Handle and resolve insurance related technical questions from clients.
  • Monitor the progress of new and existing claims within strict deadlines.
  • Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
  • Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Requirements:

  • Buildings/Property Claims handling experience cradle to grave - Essential
  • Excellent customer services skills within a telephone environment - Essential
  • Be able to work within a targeted environment - Essential
  • Diary management experience - Essential
  • Experience of booking and arranging appointments - Essential
  • The ability to manage and prioritise own workload - Essential
  • Experience of handling and dealing with challenging situations - Essential
  • Experience of handling complaints - Essential
  • Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

What We Offer:

  • Up to £28,000 per annum
  • Plus flexi benefits including 25 days holiday plus the option to buy additional
  • Support towards industry qualifications, retailer discounts etc.
  • Remote working


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