Complaints Officer

3 weeks ago


West Midlands, United Kingdom Eden Brown Synergy Full time

PATIENT RELATIONS OFFICER (COMPLAINTS)

The post holder will work for the Complaints team, part of the Trust's Patient Relations department, which comprises PALS and Complaints. As a key member of the Complaints team, the post holder will facilitate the processing of complaints received by the Trust.

The Post holder will work independently, using their own initiative and be directly responsible for:

- Coordinating complaints investigations and responses in line with the Trust's Patient Relations Policy and Procedures, which are underpinned by national legislation.
- Interrogating Trust systems and patient records as required to support investigations.
- Maintaining accurate and up-to-date complaints information on the complaints database (Datix Web).
- Organising, attending and facilitating complaints local resolution meetings as required.
- Providing information including reports on complaints as required.
- Facilitating learning from complaints to help prevent re occurrence.
- Managing workload to meet key performance indicators.
- Maintaining contact with complaints and supporting them through the complaints process.

Eden Brown Synergy is an equal opportunities employer.


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