Complaints Resolution Team Lead
7 days ago
Job Title: Complaints Resolution Team Lead
Company: Daniel Owen Ltd
Job Type: Temporary
Work Type: Hybrid
Location: Flexible (2 days in office)
Hourly Rate: £23.08
Job Summary:
We are seeking a skilled Complaints Resolution Team Lead to join our team at Daniel Owen Ltd. As a key member of our customer service team, you will be responsible for leading a team that manages stage two complaints to ensure they meet targets, achieve compliance according to policies, and provide our customers with a good complaints service.
Key Responsibilities:
- Lead and support a team to achieve team and department goals
- Provide training and day-to-day advice to team members
- Monitor productivity and quality from the team
- Foster staff development needs and requirements
Requirements:
To be successful in this role, you will need:
- Excellent leadership and communication skills
- Ability to work in a hybrid environment
- Strong problem-solving and analytical skills
- Experience in customer service and complaint resolution
What We Offer:
We offer a competitive hourly rate, flexible working arrangements, and opportunities for professional growth and development.
-
Complaints Resolution Team Leader
1 week ago
West End, United Kingdom Daniel Owen Ltd Full timeComplaints Resolution Team Leader Temporary role Hybrid working - 2 days in the office £23.08per hour The focus of this role is to lead a team that manage stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaints service. The role will work closely with their...
-
Complaints Resolution Team Lead
6 days ago
West End, United Kingdom Daniel Owen Ltd Full timeJob Summary:The Complaints Resolution Team Lead will be responsible for leading a team that manages stage two complaints to ensure they meet targets, achieve compliance according to policies, and provide our customers with a good complaints service.Key Responsibilities:Lead and support the team to achieve team and department goals.Provide training and...
-
Complaints Resolution Team Lead
7 days ago
West End, United Kingdom Daniel Owen Ltd Full timeJob Summary:The Complaints Resolution Team Lead will be responsible for leading a team that manages stage two complaints to ensure they meet targets, achieve compliance according to policies, and provide our customers with a good complaints service.Key Responsibilities:Lead and support the team to achieve team and department goals.Provide training and...
-
Housing Complaint Resolution Team Leader
6 days ago
West End of London, United Kingdom Service Care Solutions Full timeJob Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key...
-
Housing Complaint Resolution Team Leader
6 days ago
West End of London, United Kingdom Service Care Solutions Full timeJob Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key...
-
Complaints Resolution Specialist
10 hours ago
North West, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a key member of our team, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage and resolve customer complaints in a timely and...
-
Complaints Resolution Specialist
7 hours ago
North West, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a key member of our team, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage and resolve customer complaints in a timely and...
-
Complaints Resolution Specialist
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Title: Complaints CoordinatorJob Type: Temporary, Full-timeLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. As a Complaints Coordinator, you will be responsible for investigating and resolving complaints from tenants in a timely and professional...
-
Complaints Resolution Specialist
3 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Title: Complaints CoordinatorJob Type: Temporary, Full-timeLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. As a Complaints Coordinator, you will be responsible for investigating and resolving complaints from tenants in a timely and professional...
-
Complaints Resolution Specialist
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Description**Job Summary**James Andrews Recruitment Solutions Ltd is seeking a highly skilled Complaints Coordinator to join our team on a temporary contract. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's...
-
Complaints Resolution Specialist
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Description**Job Summary**James Andrews Recruitment Solutions Ltd is seeking a highly skilled Complaints Coordinator to join our team on a temporary contract. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's...
-
Complaints Resolution Specialist
2 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Complaints Co-ordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Co-ordinator to join our team on a three-to-six-month temporary contract. As a Complaints Co-ordinator, you will be responsible for managing the entire complaints...
-
Complaints Resolution Specialist
2 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Complaints Co-ordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Co-ordinator to join our team on a three-to-six-month temporary contract. As a Complaints Co-ordinator, you will be responsible for managing the entire complaints...
-
Complaints Officer
5 months ago
West Midlands, United Kingdom Eden Brown Synergy Full timePATIENT RELATIONS OFFICER (COMPLAINTS) The post holder will work for the Complaints team, part of the Trust's Patient Relations department, which comprises PALS and Complaints. As a key member of the Complaints team, the post holder will facilitate the processing of complaints received by the Trust. The Post holder will work independently, using their own...
-
Customer Resolution Officer
3 months ago
West London, United Kingdom MMP Consultancy Full timeMMP Consultancy are looking to recruit a Customer Resolution Officer on a temporary basis working for a local authority based in Hammersmith. This will be a temporary position paying £26.83 per hour Umbrella. **Responsibilities**: - Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met. -...
-
Service Charge Complaints Coordinator
3 weeks ago
West End, United Kingdom Daniel Owen Ltd Full timeService Charge Complaints Coordinator Based in SE1 Temporary on going role Monday to Friday £17.42per hour The successful candidate will be responsible for coordinating incoming enquiries and complaints and delegating them to the appropriate officers. The role requires an individual with the ability to analyse the nature of complaints and the existing...
-
Patient Experience
3 months ago
West Midlands, United Kingdom Eden Brown Synergy Full time**Patients Experience and Complaints Support Officer** I am working with a Public Sector Organisation based in Birmingham who are looking for a Patients Experience & Complaints Officer for 3 Months Initially. The role is full time, to start ASAP and paying up to £18.81 Umbrella per hour. The role is in scope of IR35. **Duties & Responsibilities** -...
-
Complaints Processers
7 days ago
Wolverhampton, West Midlands, United Kingdom Huntswood Full time €165Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: 16th September 2024 Day Rate: £165 - Umbrella only...
-
Complaints Officer
3 months ago
West Midlands, United Kingdom Office for Environmental Protection Full time**Details**: **Reference number**: - 303586**Salary**: - £30,317 - £32,900- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - OEP - Regulatory**Type of role**: - Administration / Corporate Support - Analytical - Investigation - Operational...
-
Service Charge Coordinator
5 days ago
West End, United Kingdom Daniel Owen Ltd Full timeJob Summary:We are seeking a highly organized and detail-oriented Service Charge Coordinator to join our team at Daniel Owen Ltd. As a key member of our customer service team, you will be responsible for coordinating incoming enquiries and complaints, and delegating them to the appropriate officers.Key Responsibilities:Coordinate and manage incoming...