Service Charge Coordinator
5 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Charge Coordinator to join our team at Daniel Owen Ltd. As a key member of our customer service team, you will be responsible for coordinating incoming enquiries and complaints, and delegating them to the appropriate officers.
Key Responsibilities:
- Coordinate and manage incoming enquiries and complaints
- Delegate tasks to team members as necessary
- Analyze the nature of complaints and allocate or reallocate them as necessary
- Work closely with team members to ensure effective resolution of customer complaints
Requirements:
- Extensive experience in coordination and customer service
- Ability to analyze complex information and make informed decisions
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Working Arrangements:
The successful candidate will be required to work from our office for two days per week, with the remaining time working from home. During the initial weeks, there may be a requirement for three days in the office to assist with process familiarisation.
Working Hours: 9am - 5pm
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