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Complaints Resolution Team Lead
2 months ago
Job Summary:
The Complaints Resolution Team Lead will be responsible for leading a team that manages stage two complaints to ensure they meet targets, achieve compliance according to policies, and provide our customers with a good complaints service.
Key Responsibilities:
- Lead and support the team to achieve team and department goals.
- Provide training and day-to-day advice to team members.
- Monitor productivity and quality from the team.
- Foster staff development needs and requirements.
Working Arrangements:
This role will be hybrid working, with a minimum of 2 days working from a preferred office location.
About Daniel Owen Ltd:
Daniel Owen Ltd is a company that values customer satisfaction and strives to provide excellent complaints services.
