Clinical Services Administration Officer
3 weeks ago
Job Overview
Purpose of the Role: The primary objective of this position is to deliver extensive administrative and secretarial assistance to multidisciplinary teams, wards, or departments, including designated medical personnel and junior medical staff. The role involves serving as the initial point of contact for the respective team, ward, or department, which may encompass responsibilities such as welcoming visitors, addressing initial inquiries, and directing phone calls. The ideal candidate will be highly driven, adaptable, and possess a diverse skill set along with exceptional organizational abilities. Proficiency in Microsoft Office applications, particularly Word and Excel, is essential.
The post holder will adhere to high standards and will be tasked with collecting personal information from individuals and entering it into the electronic patient record system. Meeting deadlines, compiling data, and upholding standards related to administrative functions are crucial aspects of this role. The ability to collaborate effectively within a team is vital. Additionally, the role may require providing guidance to junior administrators or apprentices, managing diaries, coordinating meetings, taking formal minutes, and maintaining accurate records using the latest templates. The post holder will manage their own workload with guidance available from their manager as needed.
Key Responsibilities
Under the direction of the lead administrator, the successful applicant will integrate into the existing administrative team, which comprises several Band 3 and Band 4 administrators.
The candidate must thrive in a dynamic setting, exhibit strong communication skills, and demonstrate proficiency in MS Office applications. A composed and approachable demeanor is expected, as many service users will reach out to the office, some of whom may present challenging situations due to ongoing mental health concerns.
Responsibilities include managing clinicians' schedules, booking appointments, and handling phone inquiries.
About Our Organization
We are Avon and Wiltshire Mental Health Partnership NHS Foundation Trust, a diverse organization with over 5,000 dedicated professionals delivering both inpatient and community-based mental health services.
Our services reach a broad population across various locations, ensuring that we provide exceptional care to those in need.
Our outstanding personnel are committed to promoting mental health and well-being. The expertise and resources within our organization are focused on a person-centered approach for all service users and employees. We believe that satisfied and engaged employees provide superior care.
At our organization, we actively encourage applications from individuals of all backgrounds; we particularly welcome candidates from Black, Asian, and minority ethnic backgrounds, those with disabilities, and members of the LGBTQ+ community. We value the unique experiences, perspectives, and knowledge that diversity brings to our team.
Responsibilities Overview
General Responsibilities
- Engage with a diverse range of stakeholders, both internal and external, including medical staff, multidisciplinary teams, service users, carers, health and social care teams, and community organizations.
- Serve as the first point of contact for visitors and inquiries, including telephone communications.
- Utilize effective written and verbal communication skills to connect with various individuals, employing tact and persuasive abilities to overcome potential barriers to understanding.
- Exchange routine and complex information with patients, staff, and carers regarding appointments and meetings.
- Ensure effective communication within a multidisciplinary environment, facilitating administrative processes for team meetings.
- Manage incoming and outgoing mail, ensuring appropriate action is taken on high-priority items.
- Handle telephone interactions with distressed service users in a supportive and empathetic manner.
- Exercise judgment in addressing patient inquiries, analyzing and resolving non-clinical issues, and escalating matters to the Lead Clinical Services Administrator as necessary.
- Coordinate meetings and appointments for team members, managing diary conflicts and competing priorities.
- Prepare patient correspondence and manage telephone and face-to-face inquiries.
- Order necessary supplies for the team and may be responsible for handling patient funds securely.
- Support the onboarding of new staff members as required.
- Produce confidential correspondence regularly.
- Maintain an efficient electronic filing system for easy access to information.
- Take and distribute formal minutes as needed.
- Perform clerical duties such as photocopying and scanning.
- Provide coverage for colleagues when necessary.
- Plan and prioritize workload to meet various deadlines.
- Assist patients with non-clinical advice or information during incidental contact.
- Undertake other tasks that align with the broad purpose and level of the position.
Qualifications and Skills Required
Essential Criteria
- NVQ3/QCF in administration or equivalent experience.
- Ability to perform under pressure.
- Excellent verbal and written communication skills.
- Strong planning and prioritization abilities.
- Proficient IT skills, particularly in Word, Excel, and PowerPoint.
-
Clinical Services Administration Officer
3 weeks ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeJob Overview Purpose of the Role: The role involves delivering extensive administrative and secretarial assistance to multidisciplinary teams, wards, or departments, including designated medical personnel and junior medical staff. The post holder will serve as the primary point of contact for the respective team, ward, or department, undertaking...
-
Clinical Services Lead Administrator
7 days ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Clinical Services Lead Administrator to join our team at Avon & Wiltshire Mental Health Partnership NHS Trust. As a key member of our administrative team, you will provide comprehensive support to our Senior Management Team, ensuring the smooth operation of our clinical services.Key...
-
Clinical Services Lead Administrator
8 hours ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeAbout the RoleWe are seeking an enthusiastic and organised administrator to join our team at Avon & Wiltshire Mental Health Partnership NHS Trust. As a Clinical Services Lead Administrator, you will provide comprehensive administration and secretarial support to our CAMHS medics, clinicians, and managers.Key ResponsibilitiesLiaise with a wide range of...
-
Clinical Services Lead Administrator
2 days ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeAbout the RoleWe are seeking an enthusiastic and organised administrator to join our team at Avon & Wiltshire Mental Health Partnership NHS Trust. As a Clinical Services Lead Administrator, you will provide comprehensive administration and secretarial support to our CAMHS medics, clinicians, and managers.Key ResponsibilitiesLiaise with a wide range of...
-
Clinical Team Coordinator
2 days ago
Bristol, Bristol, United Kingdom BrisDoc Healthcare Services Full timeAbout the RoleBrisDoc Healthcare Services is seeking a highly organized and detail-oriented Clinical Team Coordinator to join our Operational Team. As a key member of our team, you will provide administrative support to our Lead GPs, ensuring the smooth operation of our clinical rotas and workforce management.Key ResponsibilitiesProvide first point of...
-
Clinical Team Coordinator
5 hours ago
Bristol, Bristol, United Kingdom BrisDoc Healthcare Services Full timeAbout the RoleBrisDoc Healthcare Services is seeking a highly organized and detail-oriented Clinical Team Coordinator to join our Operational Team. As a key member of our team, you will provide administrative support to our Lead GPs, ensuring the smooth operation of our clinical rotas and workforce management.Key ResponsibilitiesProvide first point of...
-
Administrative Support Officer
1 week ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeAbout the RoleWe are seeking a highly organized and communicative Administrative Support Officer to join our team at Avon & Wiltshire Mental Health Partnership NHS Trust. As an Administrative Support Officer, you will provide comprehensive administrative support to our clinical teams, ensuring the smooth operation of our services.Key ResponsibilitiesLiaise...
-
Administrative Support Officer
3 weeks ago
Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full timePosition Overview We are pleased to announce an opportunity to become a part of our Patient Services Team as an Administrative Support Officer. The Administrative Support Officer team plays a crucial role in providing a welcoming environment, assistance, information, and guidance to patients undergoing treatment and those living with a cancer...
-
Clinical Vascular Services Associate
3 weeks ago
Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full timeJob Overview Are you dedicated to delivering exceptional patient care? The Vascular Science department operates as a patient-centered ultrasound service. Our team consists of skilled Vascular Associates and Clinical Vascular Scientists who work collaboratively to ensure high-quality service delivery. The role of Vascular Science Associate is pivotal...
-
Clinical Services Administration Team Leader
3 weeks ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timePosition Overview The role involves delivering comprehensive administrative and secretarial oversight to the Senior Management Team at Secure Services. Strong written communication skills are essential, as responsibilities include documenting notes and producing minutes for various meetings. This position demands exceptional communication and time management...
-
Outpatient Services Administrator
3 weeks ago
Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full timePosition Overview We are seeking a dedicated and motivated individual to become a vital part of our Outpatient Services team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). In this dynamic role, you will collaborate with a diverse group of professionals in a supportive environment, utilizing your skills to facilitate effective...
-
Office Administration Specialist
3 weeks ago
Bristol, Bristol, United Kingdom North Bristol NHS Trust Full timePosition Overview We are seeking a personable, adaptable, and efficient individual to deliver comprehensive secretarial and administrative support to the Department of Nutrition and Dietetics. The ideal candidate will demonstrate strong organizational capabilities and the ability to thrive in a fast-paced environment, working both collaboratively and...
-
Clinical Administrative Coordinator
3 weeks ago
Bristol, Bristol, United Kingdom North Bristol NHS Trust Full timePosition Overview Clinical Administrative Coordinator - Band 3 We are seeking a dependable and motivated individual with outstanding organizational and administrative capabilities to deliver a proficient secretarial service to the Microbiology Division. Key Responsibilities The successful candidate must possess exceptional computer and...
-
Patient Administrator
7 days ago
Bristol, Bristol, United Kingdom Practice Plus Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at Practice Plus Group. As a key member of our Administration department, you will play a vital role in supporting our clinical teams and patients by effectively managing availability for consultations, assessments, treatments, and theatre sessions.Key...
-
Patient Administrator
6 days ago
Bristol, Bristol, United Kingdom Practice Plus Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at Practice Plus Group. As a key member of our Administration department, you will play a vital role in supporting our clinical teams and patients by effectively managing availability for consultations, assessments, treatments, and theatre sessions.Key...
-
Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full timePosition Overview An exceptional opportunity has emerged for a Band 3 Administrator to join the Clinical Nurse Specialist team focused on Germ Cell Cancer at a leading healthcare institution. The ideal candidate will possess robust administrative and organizational capabilities, playing a vital role in ensuring the seamless operation of the service. This...
-
Administrative Support Officer
3 weeks ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timePosition Overview This part-time role is dedicated to providing essential administrative assistance to our CAMHS Intensive Outreach Team (CIOT). CIOT comprises two divisions: the hospital segment, which conducts assessments based on referrals for children in crisis, and the Outreach segment, which delivers intensive community support. As a member of a...
-
Band 4 Clinical Services Lead Administrator
1 month ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeJob overviewTo provide comprehensive administration and secretarial leadership to the Senior Management Team at Secure Services, Bristol. Good written communication is essential as duties include taking notes and creating a set of minutes for a variety of different meetings.This role requires excellent communication skills and time management skills. This...
-
Band 3 Clinical Services Administrator
1 month ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeJob Purpose : To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team. This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and...
-
Clinical Support Assistant
2 days ago
Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeJob SummaryAn exciting opportunity has arisen to join the administrative team at Avon & Wiltshire Mental Health Partnership NHS Trust.This Referral Coordinator role has been commissioned to effectively manage referrals to the Bristol ADHD service, which receives over 300 referrals every month.The service provides diagnostic and treatment for adults with...
