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Administrative Support Officer

2 months ago

Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time
About the Role

We are seeking a highly organized and communicative Administrative Support Officer to join our team at Avon & Wiltshire Mental Health Partnership NHS Trust. As an Administrative Support Officer, you will provide comprehensive administrative support to our clinical teams, ensuring the smooth operation of our services.

Key Responsibilities
  • Liaise with a wide range of stakeholders, including medical staff, multidisciplinary teams, service users, and external agencies.
  • Utilize excellent communication skills to connect with people from diverse backgrounds, requiring tact and persuasive skills when necessary.
  • Exchange verbal and written information with patients, staff, and carers regarding appointments, admissions, and meetings.
  • Work within a multi-disciplinary environment, ensuring effective communication with team members.
  • Manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.
  • Exercise judgment when dealing with patient enquiries, analyze and resolve non-clinical patient problems, and escalate issues to the Lead Clinical Services Administrator as necessary.
  • Arrange meetings and appointments for team members, type patient reports and correspondence, and input accurate and up-to-date patient data onto the electronic patient system.
  • Maintain an efficient and effective electronic filing system, Internet, Intranet, and patient records to access and extract information as needed.
  • Take and distribute formal minutes and meeting notes as necessary.
  • Clerical duties, including photocopying, scanning, and uploading.
  • Provide cover for colleagues when necessary and plan own workload to ensure weekly, monthly, quarterly, and annual tasks are met.
Person Specification
  • ECDL/Diploma in Admin/NVQ qualifications (or equivalent competence).
  • Experience of working in general administration.
  • Experience of working in a team and ability to organize and maintain a busy environment.
  • Good IT skills and excellent communication skills.
  • Ability to take and convey clear messages, work under pressure, and plan and prioritize own workload.