Travel Booking Support Agent
2 weeks ago
Permanent Position | Office-Based
Salary: £23,500 - £24,500 DOE
Working Hours: Monday to Friday, 9am - 5:30pm with Rotational Saturdays
About the Role:
Are you enthusiastic about travel and committed to providing outstanding customer support? Join a prominent UK-based travel company that specializes in guided holiday experiences. Due to our expanding operations, we are looking for a dedicated Reservations Consultant to assist clients in organizing their ideal vacations.
What You Will Enjoy:
- Dynamic Work Environment: Engage in promoting and arranging remarkable travel adventures.
- Customer-Focused Approach: Play a vital role in delivering exceptional service that makes a difference.
- Collaborative Teamwork: Partner with Aviation, Operations, and Ground Teams to enhance service delivery.
- Professional Growth: Benefit from ongoing training and contribute to the success of the organization.
Key Responsibilities:
- Respond promptly and accurately to customer inquiries.
- Process bookings efficiently while maintaining high standards of administration.
- Build customer trust by managing expectations and delivering exceptional service.
- Effectively resolve issues and complaints, determining the best course of action.
- Coordinate with Aviation and Operations teams to finalize travel arrangements.
- Handle incoming calls and emails with professionalism and courtesy.
- Continuously share and implement best practices for service excellence.
- Maintain positive relationships with partners, including Ground Agents.
- Contribute positively to achieving company goals.
- Enhance your skills and knowledge to elevate customer service performance.
Ideal Candidate Profile:
- Proven experience in customer service.
- Excellent verbal and written communication skills.
- Strong geographical awareness.
- Ability to thrive in a fast-paced environment.
- Detail-oriented with strong organizational abilities.
- Positive, adaptable, and empathetic demeanor.
What We Provide:
- 24 days of annual leave plus your birthday off (in addition to Bank Holidays).
- 5% pension contribution.
- Discounted travel packages and tours.
- Opportunity to buy and sell leave through salary sacrifice starting January 2024.
Join us and help create unforgettable travel experiences for our clients. This opportunity is managed by Aspire Recruitment. Please note that we receive a high volume of applications and will only contact candidates selected for an interview.
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