Customer Service Specialist for Travel Reservations

2 weeks ago


Ormskirk, Lancashire, United Kingdom Aspire Recruitment Full time
Travel Booking Support Agent
Permanent Position | Office-Based

Salary Range: £23,500 - £24,500 DOE

Working Hours: Monday to Friday 9am-5:30pm + Rotational Saturdays

Are you passionate about travel and committed to providing outstanding customer support? Join a prominent UK-based travel agency renowned for its escorted holiday experiences. As we expand rapidly, we are looking for a dedicated Reservations Consultant to assist clients in planning their ideal vacations.

Why You Will Enjoy This Position:

Engaging Responsibilities:
Promote and arrange remarkable travel adventures.

Customer-Focused Approach:
Make a significant impact by delivering exceptional service.

Collaborative Environment:
Work alongside teams in Aviation, Operations, and Ground Services.

Opportunities for Growth:
Engage in continuous learning and contribute to organizational success.

Key Responsibilities:
Respond promptly and accurately to customer inquiries.
Process bookings efficiently with meticulous attention to detail.
Build customer trust by managing expectations and delivering excellent service.
Effectively resolve issues and complaints, determining appropriate next steps.
Coordinate with Aviation and Operations teams to finalize bookings.
Handle incoming calls and emails with professionalism.
Continuously share and implement best practices for service excellence.
Maintain email communication with partners, including Ground Services.
Contribute positively to achieving company goals.
Enhance your skills and knowledge to elevate customer service performance.

Ideal Candidate Profile:
Demonstrated experience in customer service.
Exceptional communication abilities.
Strong knowledge of geography.
Experience in a dynamic work environment.
Attention to detail and strong organizational skills.
Positive, adaptable, and empathetic demeanor.

What We Provide:
24 days of annual leave plus your birthday off (in addition to Bank Holidays).
5% pension contribution.
Discounted travel packages and tours.
Opportunity to buy and sell leave through salary sacrifice starting January 2024.
Join us and help create unforgettable travel experiences for our clients. We look forward to your application.

This recruitment process is managed by Aspire Recruitment. Please note that we receive a high volume of applications and will only contact candidates selected for an interview within the next 14 days. By applying for this position, you agree to our data processing as outlined in our Privacy Policy.

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