Client Relationship Manager

3 weeks ago

Hereford, Herefordshire, United Kingdom AF Blakemore & Son Ltd Full time

Sales Development Specialist

Field-based role with a competitive salary of £35,000 p/a (plus potential bonus of up to 20%)

Comprehensive benefits package including Company Car, Laptop, iPad & Mobile Phone.

Monday to Friday working schedule

We are excited to announce a new opportunity for a seasoned Sales Development Specialist to join our esteemed Blakemore Trade Partners Team. In this role, you will be responsible for nurturing and expanding our existing client base while overseeing the execution of Trade Partner initiatives and ensuring compliance with the standards set by A.F. Blakemore.

We value the term "Partner" and are looking for a motivated, articulate self-starter who possesses a genuine enthusiasm for customer service. Your role will involve collaborating, supporting, and listening to our clients as we strive to enhance the value we provide to their businesses and our own.

As part of the broader A.F. Blakemore & Son organization, you will be empowered and supported within a family-oriented business that promotes accountability and personal growth, thriving in a culture built on positive relationships both internally and with our partners and local communities.

Key Responsibilities

  • Formulating effective retail business plans, operational objectives, and budgets in collaboration with retailers.
  • Assessing retailers' adherence to recognized operational standards and facilitating improvements as necessary.
  • Evaluating retailer performance and driving enhancements in partnership with the team.
  • Managing accounts receivable and closely coordinating with head office regarding identified issues.
  • Providing retailers with insights and support for the implementation of new developments and initiatives.
  • Advising retailers on general business matters and relevant legislation (e.g., health and safety, training, employment law).
  • Building strong working relationships with individual retailers and their teams while upholding the needs of the AFB Group.
  • Identifying challenges that may impact a retailer's ability to operate or meet financial obligations to AFB Group and reporting these to head office.
  • Facilitating the successful integration of new retailers as they transition from recruitment.
  • Supporting the Regional Sales Manager by representing the Sales Department in project groups.

Essential Qualifications

  • Valid UK Driving Licence
  • Strong numeracy and literacy skills
  • Solid understanding of Retail Operations
  • Exceptional customer service abilities
  • A genuine passion for Retail
  • Highly self-motivated and driven
  • Experience in Account/Field Management

Desirable Qualifications

  • Business Degree or equivalent qualification
  • Experience in Retail Management

What We Offer

  • A competitive salary of £35,000 p/a (plus potential bonus of up to 20%)
  • Access to a Company Car, Laptop, iPad & Mobile Phone
  • A dynamic role within a growing team
  • An exciting opportunity to work with leading brands in a fast-paced environment
  • Generous employee discount
  • Proactive promotion of internal candidates
  • Market-leading benefits package including: Early access to pay through 'EarlyPay', 24/7 access to payslips via HR/Payroll portal, 10% Staff Discount in SPAR stores, access to a colleague benefits scheme offering various discounts, Company Life Insurance, Company Pension Scheme, Extra Holidays - Purchase Scheme, and Long Service Awards.

About A.F. Blakemore & Son Ltd:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our innovative family-owned business began in 1917 as a grocery store and has evolved into a company that now operates 260 SPAR convenience stores and employs over 7,000 individuals, generating a turnover of £1.3 billion.

As a leading convenience retailer in the UK, we continuously seek innovative methods to differentiate ourselves. Food and drink have always been our core focus, and today our business encompasses multiple divisions specializing in retail, food service, and wholesale distribution.

SPAR is the world's largest international food retail chain, with over 12,000 stores in 40 countries. With more than 2,600 stores and a turnover exceeding £3 billion, SPAR is also the UK's foremost convenience store group. Being a 'symbol' group allows individual SPAR members to maintain their independence while benefiting from being part of a global brand.

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