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Facilities Management Director
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We are seeking a highly skilled and experienced professional to join our team as a Soft Service Operations Manager. As a key member of our facilities management team, you will be responsible for ensuring the delivery of exceptional customer service and managing the day-to-day operations of our facilities.
Key Responsibilities- Service Delivery: Ensure the delivery of high-quality services to our customers, including security, housekeeping, and customer services.
- Team Management: Lead and manage a team of facilities management professionals, providing guidance, support, and development opportunities.
- Budget Management: Manage and control budgets for facilities management services, ensuring cost-effectiveness and value for money.
- Compliance: Ensure compliance with all relevant laws, regulations, and company policies, including health and safety, environmental, and quality standards.
- Communication: Develop and maintain effective relationships with clients, stakeholders, and team members, ensuring clear communication and collaboration.
- Continuous Improvement: Identify opportunities for improvement and implement changes to enhance service delivery, efficiency, and customer satisfaction.
- Experience: Proven experience in facilities management, preferably in a retail or leisure environment.
- Leadership: Strong leadership and management skills, with the ability to inspire and motivate a team.
- Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Problem-Solving: Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively.
- Technical Skills: Proficiency in relevant software and systems, including CAFM systems and performance metrics.
OCS Group is a leading facilities management company, providing a range of services to the private and public sectors. We are committed to delivering exceptional customer service and creating value for our clients and stakeholders.
