Strategic Account Manager

7 days ago

Birmingham, Birmingham, United Kingdom Jones and Palmer Full time
Job Description

Role Overview:

This role encompasses overall accountability for a portfolio of clients, from pitching new business, agreeing on the scope of work undertaken and commercial negotiation to invoicing. The Account Director will need to develop exceptional relationships with internal colleagues as well as external clients.

Key Responsibilities:

  • Strategic Account Development: To develop your knowledge of your clients' businesses and the industries they operate in. It is particularly important that you develop a strong enough level of expertise to actively consult with your clients, this will enable you to provide solutions specific to their needs as well as lead the delivery team to ensure successful projects.
  • Leading Client Relationships: Building strong, trust-based relationships with your day-to-day and senior client contacts, leading all client meetings and calls, proactively managing your clients' needs and working with your wider team to act on and resolve any account based issues;
  • Client Relationship Management: Delivering exemplary client service at all times ensuring we maintain the current high levels of client satisfaction and exceptional client feedback;
  • Project Team Leadership: Ultimately accountable for the delivery of successful projects, there may be times when specific challenges require leadership. You are the bridge between our team and the client and as such the successful negotiation and delivery will be within your remit, should the need arise.
  • Commercial Responsibility: Taking ownership of all financial aspects of accounts ensuring that all financial processes are successfully implemented by you and the project team to ensure the profitable delivery of all projects;

Skills and Attributes:

  • Relevant corporate communications/investor relations experience;
  • Experience as an Account Director or similar;
  • Strong interpersonal, presentation and communications skills (both verbal and written) necessary to build trust and respect both externally and internally;
  • Excellent problem solving skills;
  • A drive to continually further knowledge;
  • Annual reports and sustainability reporting experience;
  • Exceptional commercial and negotiation skills;

About Us:

At Jones and Palmer, we are not just about making things look great. We aim to truly understand and develop corporate narratives for our clients while enhancing communications through creative and digital excellence. We are a corporate communications agency - specialising in producing annual reports, sustainability reporting, corporate websites, and corporate brand, although our remit extends to almost all forms of corporate communication. We're now looking for an entrepreneurial Account Director to join our growing team.

Since 1906 we have been telling our clients' stories. Our purpose is to help people make good long-term decisions, by making business understandable, through memorable storytelling.

This is a fantastic opportunity to be a part of our award-winning independent agency based in the heart of Birmingham. Working together with colleagues from across the business, we partner with listed companies who operate across the globe, ranging from blue chip FTSE100 enterprises to private companies, on how to communicate with their stakeholders through reporting and a wide range of communication platforms.

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