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Strategic Account Manager

2 months ago

Birmingham, Birmingham, United Kingdom VEOLIA ES (UK) LIMITED Full time
About the Role

We are seeking a highly skilled Regional Account Manager to join our team at Veolia ES (UK) LIMITED. As a key member of our business development team, you will be responsible for building and maintaining strong relationships with our senior level customers and stakeholders.

Key Responsibilities
  • Take ownership of the business relationship with the customer, building relationships with senior level customers and Veolia stakeholders.
  • Complete internal contract review meetings at internal Director and Investco/EXCO level and ensure all elements of the contract are delivered in line with client expectations.
  • Interaction with key stakeholders to manage and deliver business innovation, best practice and strategic value projects across all relevant customer accounts and portfolios.
  • Take overall responsibility for the generation and growth of Revenue and Net Revenue across defined Strategic Accounts.
  • To work with account managers to produce individual Account Management Plans for each aspect of the client giving full visibility of all account details to relevant personnel.
  • To maintain customer touch plans that facilitate the strategic alignment of all service delivery and management functions, including "top-to-top" senior management/sector leadership teams.
  • Ensure debt levels are managed within each account's commercial terms and support with any invoice dispute.
  • To develop sector specific knowledge and become the sector expert in terms of industry trends, commercial outlook, future market trends and customer business objectives.
  • To own the renewal process of accounts, delivering a value proposition to customers covering financial, operations and CSR improvement, whilst also maintaining and improving the net revenue of services to Veolia.
Requirements
  • Proven experience of driving and influencing senior level stakeholders.
  • Exceptional analytical skills, identifying challenges and trends to provide long term strategic insights.
  • Ability to drive solutions from concept to delivery.
  • Demonstrable influencing and negotiation skills.