Customer Engagement Manager

1 week ago

London, Greater London, United Kingdom SAS Full time
{"About the Job

We're seeking a Customer Engagement Manager to join our Customer Success Operations team for a Maternity cover for approximately 1 year. As a key member of our team, you will develop and execute customer strategy and/or programs, and manage teams in three locations to achieve results through leading, planning, and implementing methods, strategies, and business initiatives.

Key Responsibilities

* Direct the development of company customer programs and services
* Use analytics to provide key business insights
* Interact with internal staff, clients/customers, subcontractors, and applicable SAS departments
* Lead and manage a dynamic team, including determining resource needs, recruiting, interviewing, performance management, and providing performance feedback and coaching
* Establish and prioritize department responsibilities/objectives
* Ensure projects are completed on time following established procedures and schedules

Requirements

* Previous experience in Customer Success Manager in the technology sector, or shared services management experience required minimum 3 years experience
* Bachelor's Degree, preferably in Business, Computer Science, or other related field
* Equivalent combination of education, training, and experience may be considered in place of the above qualifications
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

* A dynamic and fulfilling career with opportunities for growth and development
* A collaborative and inclusive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for professional development and training

About SAS

At SAS, we're passionate about empowering our customers to make better decisions and drive business success. We're a leader in data and AI, and we're committed to creating a diverse and inclusive workplace where everyone can thrive.

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

  • Production and Engagement Coordinator

    2 weeks ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Production and Engagement Coordinator to support the administrative planning and delivery of our artistic and creative engagement projects.Key ResponsibilitiesProvide pre- and production support to our live and recorded productions and projects, working closely with producers on research,...

  • Production and Engagement Coordinator

    2 weeks ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Production and Engagement Coordinator to support the administrative planning and delivery of our artistic and creative engagement projects.Key ResponsibilitiesProvide pre- and production support to our live and recorded productions and projects, working closely with producers on research,...

  • ServiceNow Engagement Manager

    2 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking a highly skilled Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As an Engagement Manager, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers...

  • ServiceNow Engagement Manager

    2 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking a highly skilled Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As an Engagement Manager, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers...

  • ServiceNow Engagement Manager

    1 week ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking an experienced Engagement Manager to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As an Engagement Manager, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both...

  • ServiceNow Engagement Manager

    1 week ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking an experienced Engagement Manager to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As an Engagement Manager, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both...

  • ServiceNow Engagement Manager

    4 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking a highly skilled Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As a key member of our team, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers.Key Responsibilities:Lead consulting and project engagements...

  • ServiceNow Engagement Manager

    4 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking a highly skilled Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As a key member of our team, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers.Key Responsibilities:Lead consulting and project engagements...

  • Customer Engagement Manager

    1 month ago

    London, Greater London, United Kingdom Ritz Recruitment Full time

    We are seeking a Customer Engagement Manager for our Retail and Museum Operations, dedicated to delivering exceptional service within a prestigious British Charity. This organization is renowned for its rich history and commitment to excellence, making it a highly esteemed workplace.The primary objective of this position is to oversee the daily management of...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bodhi Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Bodhi. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies to drive customer engagement and retention.Key Responsibilities:Design, manage, and optimize marketing campaigns to boost customer engagement and retention.Monitor and...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bodhi Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Bodhi. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies to drive customer engagement and retention.Key Responsibilities:Design, manage, and optimize marketing campaigns to boost customer engagement and retention.Monitor and...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bodhi Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Bodhi. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies to drive customer engagement and retention.Key Responsibilities:Design, manage, and optimize marketing campaigns to boost customer engagement and retention.Monitor and...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bodhi Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Bodhi. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies to drive customer engagement and retention.Key Responsibilities:Design, manage, and optimize marketing campaigns to boost customer engagement and retention.Monitor and...

  • Customer Engagement Manager

    2 weeks ago

    London, Greater London, United Kingdom Bell Integration - Driving Digital Transformation Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Manager to join our team at Bell Integration - Driving Digital Transformation. As a key member of our marketing team, you will be responsible for developing and executing customer-centric marketing strategies that drive engagement, retention, and expansion.Key ResponsibilitiesDevelop and...

  • Customer Engagement Manager

    2 weeks ago

    London, Greater London, United Kingdom Bell Integration - Driving Digital Transformation Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Manager to join our team at Bell Integration - Driving Digital Transformation. As a key member of our marketing team, you will be responsible for developing and executing customer-centric marketing strategies that drive engagement, retention, and expansion.Key ResponsibilitiesDevelop and...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Marketing Moves Full time

    Job Title: Customer Engagement ManagerJob Type: ContractIndustry: Software and TechnologyLocation: RemoteAbout the Role:We are seeking a proactive marketer to join our team on an 11-month contract basis. As a Customer Engagement Manager, you will be responsible for planning and executing multi-channel marketing campaigns to engage target customers across...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Marketing Moves Full time

    Job Title: Customer Engagement ManagerJob Type: ContractIndustry: Software and TechnologyLocation: RemoteAbout the Role:We are seeking a proactive marketer to join our team on an 11-month contract basis. As a Customer Engagement Manager, you will be responsible for planning and executing multi-channel marketing campaigns to engage target customers across...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bell Integration - Driving Digital Transformation Full time

    About the RoleBell Integration - Driving Digital Transformation is seeking a highly skilled Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing customer-centric marketing strategies that drive engagement, retention, and expansion.Key ResponsibilitiesDevelop and Execute...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bell Integration - Driving Digital Transformation Full time

    About the RoleBell Integration - Driving Digital Transformation is seeking a highly skilled Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing customer-centric marketing strategies that drive engagement, retention, and expansion.Key ResponsibilitiesDevelop and Execute...

  • Customer Engagement Manager

    3 weeks ago

    London, Greater London, United Kingdom Bell Integration - Driving Digital Transformation Full time

    About the RoleBell Integration - Driving Digital Transformation is seeking a highly skilled Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing customer-centric marketing strategies that drive engagement, retention, and expansion.Key ResponsibilitiesDevelop and Execute...