ServiceNow Engagement Manager

8 hours ago


London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking an experienced Engagement Manager to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As an Engagement Manager, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our technical teams.

Key Responsibilities
  • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.
  • Manage all aspects of the project delivery team.
  • Prepare client-facing and internal deliverables.
  • Provide expert process leadership in workshops designing and planning business and ITIL processes.
  • Build and maintain relationships with key executives and decision makers.
  • Drive the continuous improvements of our methodology and service offerings based on client experiences.
Requirements
  • Excellent track record in leading strategic projects.
  • Formal ServiceNow certifications.
  • Experience in managing client engagements through pre-sales, sales, delivery, and expansion.
  • Expert project management skills.
  • An ability to manage the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program.
  • Experience working in a consulting environment.
  • Expert presentation and facilitation skills.
  • Strong communication skills – written and oral, virtual and face-to-face.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
  • Ability to foster team collaboration and delivery in an Agile environment.
  • Mentor mindset.
About Konversational

We are a rapidly scaling boutique consultancy that offers the chance to work alongside top-tier colleagues, along with opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.



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