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ServiceNow Technical Implementation Specialist

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled Senior Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a key member of our team, you will be responsible for leading the technical implementation of ServiceNow for our clients, ensuring seamless workflows and customer experiences.

Key Responsibilities
  • Implement ServiceNow solutions for a range of customers, adhering to project timelines and program requirements.
  • Develop extensive technical product expertise on ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME).
  • Configure, test, and manage technical assets of ServiceNow implementations.
  • Collaborate with clients to understand their business needs and develop tailored ServiceNow solutions.
Requirements
  • Proven experience in implementing ServiceNow projects, with a solid understanding of Customer Service Management (CSM) products and services.
  • Certification in ITSM and/or CSM Implementation Specialist.
  • Experience working in Agile/Scrum environments and with enterprise-level SaaS software solutions.
What We Offer

At Konversational, we offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to work with top-tier colleagues. We prioritize equality, fairness, and autonomy, empowering our team members to make a meaningful impact in the industry.