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ServiceNow Implementation Manager

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled ServiceNow Implementation Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As a key member of our team, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our technical teams.

Key Responsibilities
  • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
  • Manage all aspects of the project delivery team.
  • Prepare client-facing and internal deliverables.
  • Provide expert process leadership in workshops designing and planning business and ITIL processes.
  • Build and maintain relationships with key executives and decision makers.
  • Drive the continuous improvements of our methodology and service offerings based on client experiences.
Requirements
  • Excellent track record in leading strategic projects.
  • Formal ServiceNow certifications.
  • Experience in managing client engagements through pre-sales, sales, delivery and expansion.
  • Expert project management skills.
  • An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme.
  • Experience working in a consulting environment.
  • Expert presentation and facilitation skills.
  • Strong communication skills – written and oral, virtual and face-to-face.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
  • Ability to foster team collaboration and delivery in an Agile environment.
  • Mentor mindset.
About Us

Konversational is a boutique consultancy that delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. We are a rapidly scaling company that offers the chance to work alongside top-tier colleagues, along with opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.