Client Support Specialist

4 weeks ago


York, York City, United Kingdom One Bright Full time

Position Overview:

As a Client Support Specialist at Onebright, you will play a crucial role in enhancing the mental health experiences of our clients. Your responsibilities will include managing both incoming and outgoing communications, ensuring effective case management, and providing essential administrative assistance.

Key Responsibilities:

  • Handle client inquiries through calls and correspondence.
  • Deliver proactive support and case management for clients.
  • Assist with administrative tasks to streamline operations.

Qualifications:

  • At least 1 year of experience in a customer service role.
  • Proficient in the Microsoft Office suite.
  • Willingness to travel to the Head Office on a regular basis.
  • Experience with case management software is advantageous.

About Onebright:

With over three decades of expertise in mental health services, Onebright is committed to providing comprehensive support through a diverse team of professionals. We focus on delivering compassionate care across the mental health spectrum, from performance enhancement to therapeutic interventions.

Employee Benefits:

  • Access to an Employee Assistance Program.
  • Participation in a Private Company Pension scheme.
  • Provision of a technology package for remote work support.
  • Flexible hybrid working arrangements.

Additional Information:

  • Onebright adheres to strict 'safer recruitment' protocols, including background checks.
  • We promote equal opportunities for all candidates and staff members.
  • Eligibility to work in the UK is a requirement for applicants.
  • For further inquiries, please reach out to our Recruitment Team.


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